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Discussion topic: Sky protect

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This message was authored by: Price500

Sky protect

I have sky glass protection and would like file a claim I have been trying to do this over a week and can't get no were further 

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This message was authored by: TimmyBGood

Re: Sky protect

Posted by a Superuser, not a Sky employee. Find out more

@Price500 

 

If you mean Sky Protect device insurance covering a Glass television set, then claims are detailed here:

 

https://www.skyprotect.com/faq/before-you-buy 

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Price500

Re: Sky protect

I have called them over 100 times they keep transferring me back to domestic and general then they transfer me back to sky I am getting no further forward

This message was authored by: TimmyBGood

Re: Sky protect

Posted by a Superuser, not a Sky employee. Find out more

@Price500 

 

The naming can be confusing: are you trying to claim under a Sky Protect device policy with D&G or a Sky Protect household insurance policy from Zurich?

 

I'd also note that for a considerable time D&G has Glass televisions listed as being excluded from cover: this has now changed, but I'd imagine there might not be retrospective cover.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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