0

Discussion topic: Sky protect app not working

Reply
This message was authored by Barrym79 This message was authored by: Barrym79

Sky protect app not working

I am unable to access the app to set up my tech. Get error message and asked to try again. Deleted app, also downloaded on other devices with same issue. Been ongoing for 2 weeks now. Help 

Reply

All Replies

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky protect app not working

Posted by a Superuser, not a Sky employee. Find out more

@Barrym79 wrote:

I am unable to access the app to set up my tech. Get error message and asked to try again. Deleted app, also downloaded on other devices with same issue. Been ongoing for 2 weeks now. Help 


@Barrym79 what devices are you trying to download it to and access it from


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Barrym79
Topic Author
This message was authored by Barrym79 This message was authored by: Barrym79

Re: Sky protect app not working

I am using an iPhone. Tried a couple of iPhones Also tried on iPad and getting same error message @Laing1 

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky protect app not working

Posted by a Superuser, not a Sky employee. Find out more

@Barrym79 wrote:

I am using an iPhone. Tried a couple of iPhones Also tried on iPad and getting same error message @Laing1 


@Barrym79 this is taken from the help pages for Sky protect just checkinh that your apple product conform to the minimum software requirements 

 

The minimum required operating system for the app to work are:

  • IOS: 15
  • Android: 9

We do not currently support Huawei mobile devices.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Barrym79
Topic Author
This message was authored by Barrym79 This message was authored by: Barrym79

Re: Sky protect app not working

@Laing1 appreciate that but I'm on iOS 17 on all devices. 

Barrym79
Topic Author
This message was authored by Barrym79 This message was authored by: Barrym79

Sky protect app problems

Is there anyone from the technical department on here able to help with this issue? Cannot set up my tech,which I've had for 2 months now ,as this is the error message I get on my app. Tried multiple devices, all on latest iOS and still get same message 

IMG_0714.png

This message was authored by lettice This message was authored by: lettice

Re: Sky protect app not working

Posted by a Superuser, not a Sky employee. Find out more

Would suggest contacting the Sky Protect support team.

Within the app, select the ?
Click on the blue support button
Select Get in touch
The email address and a support phone number are there.

- - - - - - - -
Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
Barrym79
Topic Author
This message was authored by Barrym79 This message was authored by: Barrym79

Re: Sky protect app not working

@lettice I have been unable to log into the app. The pic I posted is as far as the app allows. After I put in my user name and password, that is the screen I get 

This message was authored by lettice This message was authored by: lettice

Re: Sky protect app not working

Posted by a Superuser, not a Sky employee. Find out more

On the Sky Protect help page below, click on 'Need to speak to us' on the bottom of the page;

 

https://www.sky.com/help/articles/protect-smart-home-insurance

- - - - - - - -
Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion