Sky protect app not working

[Anonymous]

I am unable to access the app to set up my tech. Get error message and asked to try again. Deleted app, also downloaded on other devices with same issue. Been ongoing for 2 weeks now. Help 

[Laing1]

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@Anonymous wrote:

I am unable to access the app to set up my tech. Get error message and asked to try again. Deleted app, also downloaded on other devices with same issue. Been ongoing for 2 weeks now. Help 

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@Anonymous what devices are you trying to download it to and access it from

[Anonymous]

I am using an iPhone. Tried a couple of iPhones Also tried on iPad and getting same error message @Laing1 

[Laing1]

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@Anonymous wrote:

I am using an iPhone. Tried a couple of iPhones Also tried on iPad and getting same error message @Laing1 

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@Anonymous this is taken from the help pages for Sky protect just checkinh that your apple product conform to the minimum software requirements 

The minimum required operating system for the app to work are:

• IOS: 15
• Android: 9

We do not currently support Huawei mobile devices.

[Anonymous]

@Laing1 appreciate that but I'm on iOS 17 on all devices. 

[Anonymous]

Is there anyone from the technical department on here able to help with this issue? Cannot set up my tech,which I've had for 2 months now ,as this is the error message I get on my app. Tried multiple devices, all on latest iOS and still get same message 

 

[lettice]

Would suggest contacting the Sky Protect support team.

Within the app, select the ?
Click on the blue support button
Select Get in touch
The email address and a support phone number are there.

[Anonymous]

@lettice I have been unable to log into the app. The pic I posted is as far as the app allows. After I put in my user name and password, that is the screen I get 

[lettice]

On the Sky Protect help page below, click on 'Need to speak to us' on the bottom of the page;

https://www.sky.com/help/articles/protect-smart-home-insurance

[ianpartridge]

@Anonymous @Hi did you get a fix for this as I'm experiencing the same issue.

[Anonymous]

I ended up contacting the helpdesk and they managed to fix it at their end. Not entirely sure what they did but they managed to get it working in 10 mins. Hope that helps 

[Anonymous · Accepted solution]

@ianpartridge 

I ended up contacting the helpdesk and they managed to fix it at their end. Not entirely sure what they did but they managed to get it working in 10 mins. Hope that helps

[Skyuser188]

I'm having the same issue. I tried contacting the support desk and they don't me they have nothing to do with the app and that there's no-one I could speak to I. Order to get it fixed. Abysmal customer service to try and rectify the problems I'm having...as are other people by the looks of it. Think I'll be cancelling.

[Stottie]

Hi there. Did you speak to Sky Protect about this (as opposed to the general Sky support)? The contact options are at the bottom of this page 

https://www.sky.com/help/articles/protect-smart-home-insurance

They should absolutely be able to help you with your app issues.

[Skyuser188]

Hi.

Thanks for replying.

yes it was sky protect who I spoke with. The assistant was not particularly helpful. He said I could do anything in the app over the phone, but I was trying to get across that this wasn't the point and I wanted to get the app working. He said several times that they have nothing to do with the app and he could not assist me at all. I asked if there was anyone I could speak to who would be able to assist and he said there was not. All he suggested was to go to the sky protect website and go to the customer support page, but all that did was refer me back to the same number I was speaking to him on.