Sky protect account not letting me log in

[Helen2404]

RPReplay_Final1697741086.mov

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I've upgraded my phone and want to change it on my sky protect device insurance - I think I have to phone sky to get this changed but will they ask me for policy number as I can't get logged into my account to find my policy number? The login page doesn't load as shown the video 

[Icecold]

I am having the same problem right now did you manage to sort it 

[Omnishambles]

No still no joy

[lettice]

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@Omnishambles wrote:

No still no joy

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If you cannot login to the app, so cannot use the messaging or contact email address,  you will need to contact the Sky Protect team by clicking on the 'No, I still need help' link at the bottom of the page in the article linked below.

Select the 'Call Us' option, it will provide a phone number to ring.

https://www.sky.com/help/home/sky-protect/sky-protect-smrt-hm-insurance/articles/protect-smart-home-...