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Discussion topic: Sky protect Doorbell not working

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This message was authored by HeatherS49 This message was authored by: HeatherS49

Sky protect Doorbell not working

Doorbell constantly says unable to connect and takes several attempts to get it to show who was at the door.

wvery product is synced and working fine the app shows the camera there but when you click to view live feed or see any events it painfully loads then says unable to connect 

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This message was authored by Laing1 This message was authored by: Laing1

Re: Sky protect Doorbell not working

Posted by a Superuser, not a Sky employee. Find out more

@HeatherS49 wrote:

Doorbell constantly says unable to connect and takes several attempts to get it to show who was at the door.

wvery product is synced and working fine the app shows the camera there but when you click to view live feed or see any events it painfully loads then says unable to connect 


@HeatherS49 you could try contacting Sky through the live chat on the app 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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