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Discussion topic: Sky doorbell activity zone's error

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This message was authored by: Ande442

Message posted on ‎01 Feb 2024 03:29 PM

Sky doorbell activity zone's error

When you think our issues are solved by so called update Now!!! Setting an activity zone  keeps telling me : SOMETHING WENT WRONG". No shxt Sherlock !! Dare I ask if other loyal Sky customers have had this issue. It just keeps on coming grrrrr

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This message was authored by: lettice

Message posted on ‎01 Feb 2024 05:03 PM

Re: Sky doorbell activity zone's error

Posted by a Superuser, not a Sky employee. Find out more

Can you try signing out and in again of the Sky Protect app and restarting the Android/Apple device you have the Sky Protect on.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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Message posted on ‎02 Feb 2024 03:39 PM

Re: Sky doorbell activity zone's error

Logged out of sky protect app restarted iPhone 15  when trying to create a zone it still says error SOMETHING WENT WRONG the personal detection toggle does not stay on as well as activity zone toggle both go in off positions when trying to save the zone

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Message posted on ‎02 Feb 2024 04:00 PM

Re: Sky doorbell activity zone's error

I have a couple of screen shots showing what's happening

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Message posted on ‎05 Feb 2024 07:22 AM

Re: Sky doorbell activity zone's error

Did you get this sorted? Mine is doing exactly the same after the update. 

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Message posted on ‎05 Feb 2024 02:14 PM

Re: Sky doorbell activity zone's error

No I still have the issue.  Crazy !!

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