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Discussion topic: Sky Protect doorbell notifications always delayed

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This message was authored by DuncanKent This message was authored by: DuncanKent

Sky Protect doorbell notifications always delayed

Now that my problem with being logged out of the Sky Protect app has been resolved, I thought I might as well mention my other issue.

 

The notifications typically arrive quite late, a couple of minutes after the camera has activated and sometimes longer. The same happens when someone rings the doorbell - I don't get any notification until long after they've wandered off. This is a particular problem because the doorbell itself, even at maximum volume, is quite quiet, and because it has to be physically connected to the router I don't have any choice about where to site it. As a result I miss most visitors and deliveries unless I'm in the same room as the doorbell when they press it.

 

Is it possible to get a doorbell that doesn't need a physical network connection, or some additional wireless doorbells to put elsewhere in the house?

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Protect doorbell notifications always delayed

Posted by a Superuser, not a Sky employee. Find out more

@DuncanKent wrote:

 

Is it possible to get a doorbell that doesn't need a physical network connection, or some additional wireless doorbells to put elsewhere in the house?

 


Sky doesn't currently offer any such option with their kit.

 

As the chime is connected over ethernet cable, I guess it might  be possible to run it over a Powerline network adaptor link (if longer ethernet isn't practical)

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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