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Discussion topic: Sky Protect Indoor Cam Reset

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This message was authored by Paul-Fr This message was authored by: Paul-Fr

Re: Sky Protect Indoor Cam Reset

I followed the advice from @lettice and contacted Support via email.

I was expecting this process to take days, but to my surprise I had an email reply within a couple of minutes!

After answering a few questions, it was decided that my camera is faulty and a new one will be sent out to me, and I should receive it in a few days.

I honestly couldn't believe how quickly Support got back to me, and how helpful they were. 

Excellent 🙂

This message was authored by Nearmoor This message was authored by: Nearmoor

Re: Sky Protect Indoor Cam Reset

I have had the same problem, mine stopped when it was updating firmware part the way through it stopped and now it will not conect to the wifi, have  tried everything but still no joy. But as the carmera is not working neither is any of the sencors only the door bell, but thats another problem 10hrs to charge every week and then have to pair it up again with the chime.

This message was authored by lettice This message was authored by: lettice

Re: Sky Protect Indoor Cam Reset

Posted by a Superuser, not a Sky employee. Find out more

@Nearmoor wrote:

I have had the same problem, mine stopped when it was updating firmware part the way through it stopped and now it will not conect to the wifi, have  tried everything but still no joy. But as the carmera is not working neither is any of the sencors only the door bell, but thats another problem 10hrs to charge every week and then have to pair it up again with the chime.


Would suggest you email the Sky Protect team for support.
Do this.
Open the Sky protect app
Click on ? top right
Scroll down to bottom and click on the blue Support button
Click on Get in touch and you will see an email address there.

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Sky Community Superuser
Sky Q V2 main & mini, Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
K19rks
Topic Author
This message was authored by K19rks This message was authored by: K19rks

Re: Sky Protect Indoor Cam Reset

So I have had my issue resolved. I contacted sky support and they confirmed that the camera had "bricked" 

 

if you turn it off for 10 minutes and turn it back on and the light remains yellow permanently then it has bricked,

 

they sent me a replacement that arrived yesterday, so all sorted, clearly it's a common issue as the sky support team sorted this out in under an hour of me emailing them 

This message was authored by Nearmoor This message was authored by: Nearmoor

Re: Sky Protect Indoor Cam Reset

Have done that, and followed all there instruction still no joy, now waiting for someone who knows better thatn the rest of them LOL. but in the mean time the only part of the kit working is the door bell.

 

K19rks
Topic Author
This message was authored by K19rks This message was authored by: K19rks

Re: Sky Protect Indoor Cam Reset

You've managed to do slightly better than me initially... my doorbell is in a box somewhere, it just wouldn't connect to the chime bit and was utterly useless so I'm not using that 🤣 you'd have thought they would have tested these thing meticulously before rolling them out 

This message was authored by Nearmoor This message was authored by: Nearmoor

Re: Indoor camera not working and won’t reset

I have the same problem, contacted sky and followed everything they told me to do BUT STILL NOT WORKING good luck

This message was authored by Arv3 This message was authored by: Arv3

Re: Indoor camera not working and won’t reset

This system is not fit for the purpose, even after repslcement of a perticular item , in few day it crashis, i have  ff 1gb internet and indoor camera in the same room yet it still cant find named network, wats that about! 

Sky this very embaresing on your part, for a company that prides it self on technology this not good, someone needs to listen .

 

 

This message was authored by Nearmoor This message was authored by: Nearmoor

Re: Indoor camera not working and won’t reset

I have just had to have a new indoor camera

This message was authored by Craigzx6r This message was authored by: Craigzx6r

Re: Sky Protect Indoor Cam Reset

Hi, did you get this sorted? 

 

I've got the exact same problem. So frustrating. 

This message was authored by Craigzx6r This message was authored by: Craigzx6r

Re: Sky Protect Indoor Cam Reset

Hi, did you get this fixed?

 

I've got the exact same problem. So frustrating. 

This message was authored by Arv3 This message was authored by: Arv3

Re: Sky Protect Indoor Cam Reset

New camera being delivered today

This message was authored by Nearmoor This message was authored by: Nearmoor

Re: Sky Protect Indoor Cam Reset

have contacted them sent out a new camera, set up np problem with it, only problem is the bridge won't conect the yellow light says on, and when it turns a solid blue light every time i try to add a sencoe it truns yellow again and the sencor will not conect. 

This message was authored by Nearmoor This message was authored by: Nearmoor

Re: Sky Protect Indoor Cam Reset

Just to let you all know I have returned all the TEC back to SKY it's a load of rubbish and not fit for purpose.

 

This message was authored by Arv3 This message was authored by: Arv3

Re: Sky Protect Indoor Cam Reset

Hello so sorry to hear that, i am now cooking on gas all workibg and stable, now i can see its a fab tec kit 

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