Discussion topic: Sky Protect Indoor Cam Reset
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Message posted on 04 Nov 2023 09:26 PM
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Re: Sky Protect indoor camera
Just got it and working fine but now it's useless
tried everything but still unable to connect
even the video doorbell taking a long long one to connect even though I am at home and worse even at work ...any chance this can be changed by SKY? I now felt this is no use ...and think I shouldn't get this home insurance 😢😢😢
Message posted on 05 Nov 2023 04:00 PM
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Re: Indoor camera not working and won’t reset
I'm having the same problem. Have tried all of the above and removed and reinstalled the app, all to no avail.
How do I contact technical? I can't find any information.
Thank you in advance.
Paul
Message posted on 05 Nov 2023 04:07 PM
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Re: Sky protect indoor camera wont reset
Hi, same problem now with mine.
How did you get a new indoor camera?
Billy
Message posted on 05 Nov 2023 04:14 PM
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Re: Indoor camera not working and won’t reset
Same here, can't get it to work at all - just a constant yellow light
Message posted on 05 Nov 2023 08:56 PM
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Sky Protect Doorbell Internet Connection
Hi , the doorbell syncs with the chime and says the mesaage set up complete, upon checking the app , keep vetting the try again error message, check internet connection. I have tried again keep getting g the same message in the app , done this several times lost count , now getting frustrated 😠, SKY sort this out seems to be an issue your end with the software . Otherwise will be cancelling the product and insurance within the cooling period.
Message posted on 06 Nov 2023 11:50 AM
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Re: Indoor camera not connecting
I cant get passed the qr code. Just keeps saying ready t connect!
Annoying
Message posted on 06 Nov 2023 12:02 PM
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Re: Sky protect indoor camera wont reset
I'd like to know the same please.
Paul
Message posted on 06 Nov 2023 12:04 PM
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Re: Sky Protect Doorbell Internet Connection
@PaulHutch18 wrote:
Otherwise will be cancelling the product and insurance within the cooling period.
Note that the 'product' is the insurance cover: the Smart Tech Bundle is a marketing tool.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 06 Nov 2023 08:18 PM
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Re: Sky protect indoor camera wont reset
Seems that the clocks going back caused a fault in the indoor camera that can't be fixed ....
I had to call sky who advised they have had many of these issues in the last week and my camera is being replaced
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Message posted on 07 Nov 2023 09:21 AM
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Re: Indoor camera not working and won’t reset
Same here, camera will only provide solid yellow light.
So no other sensors now work either due to this.
Might aswell cancel now
Message posted on 07 Nov 2023 09:54 AM
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Re: Indoor camera not working and won’t reset
@Paul-Fr wrote:I'm having the same problem. Have tried all of the above and removed and reinstalled the app, all to no avail.
How do I contact technical? I can't find any information.
Thank you in advance.
Paul
In the Sky protect app under the ? or support section you will find a Contact Us section.
There is an email address and a phone number.
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 07 Nov 2023 09:55 AM
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Re: Indoor camera not working and won’t reset
@Adamveysey wrote:Same here, camera will only provide solid yellow light.
So no other sensors now work either due to this.
Might aswell cancel now
Was your camera and sensors working fine before?
If so, suggest contacting the Sky protect team as I've mentioned in the post above this one.
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 07 Nov 2023 10:13 AM
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Re: Indoor camera not working and won’t reset
@lettice Thank you for your reply.
Thought I'd already looked there, but I'll go have another look.
Thanks once again 👍
Message posted on 07 Nov 2023 10:19 AM
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Re: Indoor camera not working and won’t reset
@Paul-Fr wrote:@lettice Thank you for your reply.
Thought I'd already looked there, but I'll go have another look.
Thanks once again 👍
Do this.
Open the Sky protect app
Click on ? top right
Scroll down to bottom and click on the blue Support button
Click on Get in touch
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 07 Nov 2023 08:21 PM
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Re: Sky Psamw rotect Indoor Cam Reset
Same here!!!
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