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Discussion topic: Sky Protect Indoor Cam Reset

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This message was authored by costa+buff This message was authored by: costa+buff

Re: Sky Protect indoor camera

Just got it and working fine but now it's useless

tried everything but still unable to connect 

even the video doorbell taking a long long one to connect even though I am at home and worse even at work ...any chance this can be changed by SKY?  I now felt this is no use ...and think I shouldn't get this home insurance 😢😢😢

This message was authored by Paul-Fr This message was authored by: Paul-Fr

Re: Indoor camera not working and won’t reset

I'm having the same problem. Have tried all of the above and removed and reinstalled the app, all to no avail.

How do I contact technical? I can't find any information. 

Thank you in advance. 

Paul

This message was authored by Billybowler This message was authored by: Billybowler

Re: Sky protect indoor camera wont reset

Hi, same problem now with mine.

How did you get a new indoor camera?

 

Billy

This message was authored by Billybowler This message was authored by: Billybowler

Re: Indoor camera not working and won’t reset

Same here, can't get it to work at all - just a constant yellow light

This message was authored by PaulHutch18 This message was authored by: PaulHutch18

Sky Protect Doorbell Internet Connection

Hi , the doorbell syncs with the chime and says the mesaage set up complete,  upon checking the app , keep vetting the try again error message,  check internet connection.  I have tried again keep getting g the same message in the app , done this several times lost count , now getting frustrated 😠,  SKY sort this out seems to be an issue your end with the software . Otherwise will be cancelling the product and insurance within the cooling period.  

This message was authored by Bankes This message was authored by: Bankes

Re: Indoor camera not connecting

I cant get passed the qr code. Just keeps saying ready t connect!

 

Annoying 

This message was authored by Paul-Fr This message was authored by: Paul-Fr

Re: Sky protect indoor camera wont reset

I'd like to know the same please.

 

Paul

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Protect Doorbell Internet Connection

Posted by a Superuser, not a Sky employee. Find out more

@PaulHutch18 wrote:

Otherwise will be cancelling the product and insurance within the cooling period.  

 


Note that the 'product' is the insurance cover: the Smart Tech Bundle is a marketing tool.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky protect indoor camera wont reset

Posted by a Superuser, not a Sky employee. Find out more

Seems that the clocks going back caused a fault in the indoor camera that can't be fixed ....

 

I had to call sky who advised they have had many of these issues in the last week and my camera is being replaced 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Adamveysey This message was authored by: Adamveysey

Re: Indoor camera not working and won’t reset

Same here, camera will only provide solid yellow light. 
So no other sensors now work either due to this. 
Might aswell cancel now

This message was authored by lettice This message was authored by: lettice

Re: Indoor camera not working and won’t reset

Posted by a Superuser, not a Sky employee. Find out more

@Paul-Fr wrote:

I'm having the same problem. Have tried all of the above and removed and reinstalled the app, all to no avail.

How do I contact technical? I can't find any information. 

Thank you in advance. 

Paul


In the Sky protect app under the ? or support section you will find a Contact Us section.
There is an email address and a phone number.

- - - - - - - -
Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by lettice This message was authored by: lettice

Re: Indoor camera not working and won’t reset

Posted by a Superuser, not a Sky employee. Find out more

@Adamveysey wrote:

Same here, camera will only provide solid yellow light. 
So no other sensors now work either due to this. 
Might aswell cancel now


Was your camera and sensors working fine before?
If so, suggest contacting the Sky protect team as I've mentioned in the post above this one.

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by Paul-Fr This message was authored by: Paul-Fr

Re: Indoor camera not working and won’t reset

@lettice Thank you for your reply.

Thought I'd already looked there, but I'll go have another look. 

Thanks once again 👍

This message was authored by lettice This message was authored by: lettice

Re: Indoor camera not working and won’t reset

Posted by a Superuser, not a Sky employee. Find out more

@Paul-Fr wrote:

@lettice Thank you for your reply.

Thought I'd already looked there, but I'll go have another look. 

Thanks once again 👍


Do this.
Open the Sky protect app
Click on ? top right
Scroll down to bottom and click on the blue Support button
Click on Get in touch

 

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by Fievel This message was authored by: Fievel

Re: Sky Psamw rotect Indoor Cam Reset

Same here!!!

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