Sky Protect Indoor Cam Reset

[davidwoollin]

Yellow light on solid camera is faulty. 

I have just had mine replaced all working again.

Thanks Sky

[ANDY1254]

mines doing the same just clicking

[Chico08]

I got a call from home protect and asked me to do exactly what it says to reset did nothing would not reset so he is sending me a new indoor camera ya thank you for all the help from everyone 

[lindamarc]

This sky indoor camera is crappie. Installed OK first time then went off, now won,t connect, keeps saying its my Internet, but the outdoor camera works fine, as does all my Internet stuff. Not a happy bunny with this cheap chap..   George

[Laing1]

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@lindamarc wrote:

This sky indoor camera is crappie. Installed OK first time then went off, now won,t connect, keeps saying its my Internet, but the outdoor camera works fine, as does all my Internet stuff. Not a happy bunny with this cheap chap..   George

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@lindamarc have you tried resetting the indoor camera by pressing the silver plate on the bottom of it or deleting the indoor camera from the app then re-installing it 

[lindamarc]

I have tried your suggestions quite a number of times, still the same, saying, please check your internet. MY internet is all good, it has to be the camera, as a lot of customers have said before.

[lindamarc]

Now it won,t reinstall.

[ANDY1254]

The equipment is rubbish,I'd like a £250 refund,the trouble is its old.its all 2.4ghz not new 5ghz reliable signal equipment.the doorbell battery lasts a month if your lucky,the sensors have horrible weak signal issues,and the indoor camera and sensor bridge are useless.so @skyprotect how do i get a refund because your equipment is NOT FIT FOR PURPOSE. There i said it @Sky

[ANDY1254]

Simply put its not fit for purpose 

[Laing1]

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@lindamarc wrote:

Now it won,t reinstall.

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@lindamarc I think you may need to contact them you can contact by e-mail or phone by going into the Sky protect app select the setting option at the bottom right (the cogwheel) scroll   down to help and support  then the insurance support and the top option is get in touch

[TSKY]

I understand the feeling only to well as I am experiencing the same.  Shoddy deal. Sky should be ashamed of themselves. Door bell  indoor camera (the worst I have ever used in terms of quality , connectivity and coverage ) 

[ANDY1254]

After many talks to the tech department at sky protect,im now on my 3rd camera and 2nd sensor bridge,it seems my camera bricked itself,which is why it wouldnt reinstall,after doing many videos for them to prove it,they sent new camera out and installed immediately.see how it goes,but i still say they need better equipment. 

[TimmyBGood]

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@ANDY1254 wrote:

but i still say they need better equipment. 

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As I remarked in another post, Sky Group bought the company...

https://www.lifeinsuranceinternational.com/comment/sky-moves-into-smart-home-technology-as-it-purcha... 

https://shop.neos.co.uk/ 

[ANDY1254]

I also commented in an earlier post that dky bought neos,but the neos app worked better than sky protect app,and neos knew they needed to update to 5ghz but didnt get chance sky should of done this,2.4ghz is so old now and unreliable for video.

[Meh]

@TimmyBGood 

This is common knowledge. Doesnt explain why the sky protect app and equipment is worse.

I've had neos equipment and app for years, left them great reviews in the past. Still have multiple of their (years old) cameras and their original app installed. They work. The new sky branded gear and app perform horrendously by comparison. In fact so little works correctly Sky have (as of yesterday) offered to take it all back and reissue a new insurance quote WITHOUT' the tech portion at a better price and shorter 12 month minimum term. Speaks volumes.