Sky Protect indoor camera

[costa+buff]

Just got it and working fine but now it's useless

tried everything but still unable to connect 

even the video doorbell taking a long long one to connect even though I am at home and worse even at work ...any chance this can be changed by SKY?  I now felt this is no use ...and think I shouldn't get this home insurance 😢😢😢

[Paul-Fr]

I'm having the same problem. Have tried all of the above and removed and reinstalled the app, all to no avail.

How do I contact technical? I can't find any information. 

Thank you in advance. 

Paul

[Billybowler]

Hi, same problem now with mine.

How did you get a new indoor camera?

Billy

[Billybowler]

Same here, can't get it to work at all - just a constant yellow light

[PaulHutch18]

Hi , the doorbell syncs with the chime and says the mesaage set up complete,  upon checking the app , keep vetting the try again error message,  check internet connection.  I have tried again keep getting g the same message in the app , done this several times lost count , now getting frustrated 😠,  SKY sort this out seems to be an issue your end with the software . Otherwise will be cancelling the product and insurance within the cooling period.  

[Bankes]

I cant get passed the qr code. Just keeps saying ready t connect!

Annoying 

[Paul-Fr]

I'd like to know the same please.

Paul

[TimmyBGood]

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@PaulHutch18 wrote:

Otherwise will be cancelling the product and insurance within the cooling period.  

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Note that the 'product' is the insurance cover: the Smart Tech Bundle is a marketing tool.

[Jporch316]

Seems that the clocks going back caused a fault in the indoor camera that can't be fixed ....

I had to call sky who advised they have had many of these issues in the last week and my camera is being replaced 

[Adamveysey]

Same here, camera will only provide solid yellow light. 
So no other sensors now work either due to this. 
Might aswell cancel now

[lettice]

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@Paul-Fr wrote:

I'm having the same problem. Have tried all of the above and removed and reinstalled the app, all to no avail.

How do I contact technical? I can't find any information. 

Thank you in advance. 

Paul

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In the Sky protect app under the ? or support section you will find a Contact Us section.
There is an email address and a phone number.

[lettice]

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@Adamveysey wrote:

Same here, camera will only provide solid yellow light. 
So no other sensors now work either due to this. 
Might aswell cancel now

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Was your camera and sensors working fine before?
If so, suggest contacting the Sky protect team as I've mentioned in the post above this one.

[Paul-Fr]

@lettice Thank you for your reply.

Thought I'd already looked there, but I'll go have another look. 

Thanks once again 👍

[lettice]

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@Paul-Fr wrote:

@lettice Thank you for your reply.

Thought I'd already looked there, but I'll go have another look. 

Thanks once again 👍

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Do this.
Open the Sky protect app
Click on ? top right
Scroll down to bottom and click on the blue Support button
Click on Get in touch

[Fievel]

Same here!!!