Sky Protect Doorbell not chiming internally

[Duffer00]

My new Sky Connect Doorbell repeatedly shows an orange light and doesnt chime internally on the chime unit, which sits next to router and about 1m away from doorbell.  We still get mobile app push notifications that someone is at door, but not that they pushed the doorbell.  Yet when we go into app, and look at events it shows both the person approach and doorbell pressed icons.

When I answer the door, and test the doorbell the light turns to blue and it chimes and alerts as normal, yet the visitor at the door maintains the light is orange when they pressed it.

I have tried rebooting, removing the doorbell and chime and setting up afresh and checked everything is on latest firmware.

The doorbell as it stands is unusable.  Any advice to resolve would be appreciated.

[lettice]

Assume you have checked in the app that Chime sounds are turned on.

Might be worth switching the button on/ off.

Plus might be worth trying a few different chime sounds.

In the app click on the doorbell, click on the gear icon top right and select chime settings.

[Duffer00]

Hi thanks for the reply 👍

yeah, tried changing chine sounds and playing with volume. 

I am now wondering if the activity zone is meaning by time it senses someone approaching, they have pressed the doorbell before the unit "wakes up" and connects to internal chime unit?

[UK_Rogue]

Just had exactly the same problem. Reset didn't work on it's own, but turning the chime "Play Sound" off and on after un-plugging chime power for 10 seconds and then resetting did.

Probably overkill, Turning sound off and on first would probably have worked as it showed no connection issues.

[Duffer00]

I suspect this may be the issue but I am unable to set an activity zone that picks up people before the unit "wakes up".  The unit is all but useless unfortunately.

[Duffer00]

I'll give this a go, but it does seem to be an issue with how long it takes the unit to wake up, by which time the button has been pressed.

[UK_Rogue]

Well, there's 1 main thing here,  "Orange" would indicate that it's possibly not paired correctly. 

I had issues with pairing to start with and it was probably me not doing it in the correct order and getting ahead of myself.

Firstly, I would go through the pairing process again but make sure the chime and door bell are powered off for a minute. Also make sure your door bell has a good charge (It comes slightly charged but messing around with it could cause a quick low battery). Also make sure they are next to each other and the router when pairing. 

Oh, and make sure you put the bell back on the right way around. From experience it's not easy to remove if you get it upside down lol!