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Discussion topic: Sky Protect Chime and Doorbell not connecting

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This message was authored by Anthony475 This message was authored by: Anthony475

Sky Protect Chime and Doorbell not connecting

My sky protect chime and Doorbell will not connect to the Sky Protect App.  


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Anthony475
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This message was authored by Anthony475 This message was authored by: Anthony475 Answer

Re: Sky Protect Chime and Doorbell not connecting

Yes.  The chime is connected to the router by Ethernet lead.  Initial setup was all ok however, after charging the doorbell I cannot get either device to reconnect to the App.

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Sky Protect Chime and Doorbell not connecting

Posted by a Superuser, not a Sky employee. Find out more

@Anthony475  Is your chime connected via the ethernet cable that was provided?



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Anthony475
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This message was authored by Anthony475 This message was authored by: Anthony475 Answer

Re: Sky Protect Chime and Doorbell not connecting

Yes.  The chime is connected to the router by Ethernet lead.  Initial setup was all ok however, after charging the doorbell I cannot get either device to reconnect to the App.

This message was authored by lettice This message was authored by: lettice

Re: Sky Protect Chime and Doorbell not connecting

Posted by a Superuser, not a Sky employee. Find out more

Not sure what you have tried.

 

Is there a blue light on the chime?

If not,

remove the power from the Chine and leave off for at least ten minutes.

The blue connect light should now be on.

 

On the doorbell, also turn off for at least ten minutes, with switching the on/ off switch under the flap.

Switch back on and recharge the doorbell for at least 6 hours or overnight.

Remove from charge and it should resyncing to the chime or  you can try to resync again by trying the chime resync button procedure again.

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
Anthony475
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This message was authored by Anthony475 This message was authored by: Anthony475

Re: Sky Protect Chime and Doorbell not connecting

Hi

Yes, I have tried everything you suggested on numerous occasions.  I received a fixed blue light on the chime suggesting connected to the Internet however, attempts to connect it to the App, fail each time.

As explained. initially all was Ok with first set-up however, reconnection seems to be the issue.   The doorbell is fully charged.

Anthony475
Topic Author
This message was authored by Anthony475 This message was authored by: Anthony475

Re: Sky Protect Chime and Doorbell not connecting

Hello again,  I am still waiting for assistance with this issue please?

My sky protect chime and Doorbell will not connect to the Sky Protect App

This message was authored by lettice This message was authored by: lettice

Re: Sky Protect Chime and Doorbell not connecting

Posted by a Superuser, not a Sky employee. Find out more


Ok, thanks for trying the above, as I described.

That generally works for customers when they have sync problems.

Would suggest now contacting the Sky Protect support team.

Within the app, select the ?
Click on the blue support button
Select Get in touch
The email address and a support phone number are there

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by BlueMatt87 This message was authored by: BlueMatt87

Re: Sky Protect Chime and Doorbell not connecting

I'm having similar issues. I can connect them when I plug them in directly, which is in a small cupboard in the middle of my house, no where near the front door or hallway.

 

I am using Passthroughs to try and get this to work, but failing. Embarrasingly.

 

https://www.amazon.co.uk/dp/B006R72YJU?psc=1&ref=ppx_yo2ov_dt_b_product_details

 

This should work, surely?

 

Or are the devices/router (Sky Q Router) limited to what can work?

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