Discussion topic: Sky Protect Auto-Arm. Wrong email, email already used

This message was authored by: Wag · ‎10 Dec 2023

When choosing my pin location and radius on auto arm I press save. A window comes up with 'wrong email, email already used'. Subsequently, auto arm does not work. I'm on a samsumg s21, my partner has an old iPhone and this function works fine. Please can somebody help!

This message was authored by: SeannieG123 · ‎12 Dec 2023

Yup...I get this message as well. Quite a glitch !!!

This message was authored by: Wag · ‎12 Dec 2023

I phoned the helpline and the guy on the other end escalated to Tech. It's a known bug which will be fixed at the end of December. Sky rang me back with an update later inthe evening which I was very impressed with!

This message was authored by: lettice · ‎12 Dec 2023

Getting this too.

- - - - - - - -
Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.

This message was authored by: KevNewMedia · ‎18 Dec 2023

Hi All

Thank you for brining this problem to our attention.

Our support teams are working on the issue and as soon as we have an update, we will let you know.

Thanks
Kev
Community Manager

This message was authored by: Wyn · ‎23 Dec 2023

Did anybody get this to work just had mine app very slow

Discussion topic: Sky Protect Auto-Arm. Wrong email, email already used

Sky Protect Auto-Arm. Wrong email, email already used

All Replies

Re: Sky Protect Auto-Arm. Wrong email, email already used

Re: Sky Protect Auto-Arm. Wrong email, email already used

Re: Sky Protect Auto-Arm. Wrong email, email already used

Re: Sky Protect Auto-Arm. Wrong email, email already used

Re: Sky Protect Auto-Arm. Wrong email, email already used

Was this discussion not helpful?

Search Sky Community

Start a new discussion