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Discussion topic: Sky Protect App on Android - keep being logged out

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This message was authored by Arv3 This message was authored by: Arv3

Re: Sky Protect App on Android - keep being logged out

Update on my system, its been a few day and rebooting my andriod seems to have resolved the issue,  all devices working, leak sensors working, had to adjust humidity my bathroom as bathroom are humid by nature of the room,  recomend re boot your mobile, doesnt seem to have any issues with I phone holders.

This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: Sky Protect App on Android - keep being logged out

Posted by a Sky employee

As @lettice has pointed out to me, the issue looks to have been resolved for them.

 

Can you all check for me and make sure it is for you as well please?

Thanks
Kev
Community Manager
This message was authored by Arv3 This message was authored by: Arv3

Re: Sky Protect App on Android - keep being logged out

Sorry to say the whole system has crashed and not re bootable, well p.....off 

DuncanKent
Topic Author
This message was authored by DuncanKent This message was authored by: DuncanKent

Re: Sky Protect App on Android - keep being logged out

Mine now seems to have stopped loggin me out, so that's much better. Thanks for getting that resolved.

 

This message was authored by wez1979 This message was authored by: wez1979

Re: Sky Protect App on Android - keep being logged out

Same, mine has stopped logging me out, but push notifications are a bit crap, and I still cannot view live feed or recorded video, so one step closer.

This message was authored by Meh This message was authored by: Meh

Re: Sky Protect App on Android - keep being logged out

Logging me out constantly is back. 

They just sent a replacement doorbell as mine doesn't like cold but before trying to add it EVERYTHING (except the faulty door video and indoor camera) has gone offline. No door sensors, leak detector or motion sensor working.

Even if it didn't keep logging me out the system would still be useless.

Im at the point it all needs to go in the bin and I need to get rid of Sky. I'm bored of being a beta tester for a system that doesnt work yet.

This message was authored by Bramble23 This message was authored by: Bramble23

Re: Sky Protect App on Android - keep being logged out

Hi is there any update. I am having same issues with Samsung 22 ultra.. 

This message was authored by lettice This message was authored by: lettice

Re: Sky Protect App on Android - keep being logged out

Posted by a Superuser, not a Sky employee. Find out more

@Bramble23 wrote:

Hi is there any update. I am having same issues with Samsung 22 ultra.. 


Best to report your issue via the help phone number and email address listed in the support section of the app.

- - - - - - - -
Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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