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Discussion topic: Sky Door Chime - not syncing

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This message was authored by Jameslono This message was authored by: Jameslono

Re: Sky Door Chime - not syncing

I'm currently having g the same issue. After a few corresponding emails, I have been told that it is down to the hub 4 router and a recent software upgrade. I have been assured that the up grade will be reversed on 15/12/23 and all should be well....watch this space

This message was authored by chasibear This message was authored by: chasibear

Re: Sky Door Chime - not syncing

Hi Clare

Im having the same issues and have not been able to pair up the chime.

 

Any advice would be grerat

 

Thank you 

 

Charlie

This message was authored by Jameslono This message was authored by: Jameslono

Re: Sky Door Chime - not syncing

Hi.

Update

After receiving the update, everything seems to be working fine. 

I tried unplugging tge chime and reinstalling it.

Seemed to do the trick

This message was authored by Geena1 This message was authored by: Geena1

Re: Sky Door Chime - not syncing

I am not receiving live vide from my sky protect door bell

This message was authored by Lwellock This message was authored by: Lwellock

Re: Sky Door Chime - not syncing

This is my exact problem! Did you get an answer? Door chime not syncing with app.

This message was authored by Jameslono This message was authored by: Jameslono

Re: Sky Door Chime - not syncing

When I the new update was deleted and the old one restored, it seemed to sort itself. The sync time between the chime and doorbell went from 30 secs to 1.30. I would uninstall and try again.

I inherited Sky Protect kit when I was renewing my house insurance. Prior to that I was with Amazon Ring. After a month or so with the doorbell, the Ring wins hands down on every count besides the annual fee. I am considering putting it back up

This message was authored by Richard+Westwood This message was authored by: Richard+Westwood

Re: Sky Door Chime - not syncing

So it worked for a week but now doesn't ring and still no video preview. Not impressed should be better going to uninstall and try again later today.

This message was authored by NotoriousCP This message was authored by: NotoriousCP

Re: Sky Door Chime - not syncing

Not sure why but using an older phone worked for me and I've seem another comment somewhere that says the same.

 

Not sure how old to go but I went to Samsung s20 and everything connected 1st time 

 

Hope this helps you and other users 

This message was authored by Richard+Westwood This message was authored by: Richard+Westwood

Re: Sky Door Chime - not syncing

Uninstalled both the video doorbell and the chime and started again after an overnight charge. Installed the chime as a new one then the video doorbell, the doorbell did a look firmware update and it's now working perfectly! I have noticed that the battery only lasts about a week in this weather.

This message was authored by DBlackPrince This message was authored by: DBlackPrince

Re: Sky Door Chime - not syncing

My door bell has been offline for nearly a week now. I've been trying to reinstall but no joy. I'm seriously considering cancelling my subscription and going to Google Nest or Amazon Ring!

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