Sky Door Chime - not syncing

[Bakermum92]

Yes I'm still waiting on a reply as well about what I'm meant to do. I haven't tried the rest of the kit, didn't see the point if it's not all working properly. 

[Fievel]

No there isn't!!!

[Fievel]

Same issue hrs wasted with something went wrong msg everytime trying sync bell with chime. [content removed] How have they not fixed this!!!! I

Moderator note: language removed

[Bakermum92]

I've just been told there is a bug in the software and the second line tech team are trying to fix it. So it wasn't user error! 

[Fievel]

Again??!! Same aa last month ams before then. Please let me know qhw  it might just possibly work

[Bakermum92]

Yes I'll let you know what they do for me. 

[RS]

Dylan from sky protect was very helpful and sorted out the problem, after suggesting a couple of solutions that didn't work I tried looking at my mobile permissions they weren't all turned on.  Everything worked fine after that. 

[Fievel]

Dylan has emailed me but nothing in few hr. Took your advice a give full permissions to the app. See if helps

[Bakermum92]

That's who I've sent over 50 emails to trying to sort it. Yes he's helpful but he hasn't solved this issue and had to escalate. 

[RS]

Dylan responded to my email I sent at 16:30 yesterday at 08:15 this morning and replied really quickly all day until about 15:30 when I asked how to charge the doorbell- he said to plug it into the chime and turn it off. 

[Bakermum92]

He's helpful, I've been speaking to him via email all week. Hence over 50 emails but he cannot resolve my issue. There is a software issue with the chimes and doorbells, turning it on and off, resetting it, trying different devices, I've done it all with Dylans advice and neither of us could sort it. That's why he escalated it, I've been told by him that the tech team are trying to find a fix as it could effect others. 

[NBSUSIE]

Please could you explain how I turn the 5 Getz off on the router, Sky router?  

[spencerdalby1]

are you meaning turning off sky 5ghz compatibility and using 2.4ghz only?

[Chrisee]

@NBSUSIE it shouldn't be required to change the wifi set-up on any Sky hub to install the Sky Protect kit AFAIK. However the following instructions will split the bands on the.black Sky hubs Split Sky WiFi bands

The very latest white Wifi Max hub is different and you cannot split the wifi bands. You can only turn off either or both bands in the My Sky app but turning off the 5GHz band will severly reduce speeds. To get Wifi6 to work properly you need both bands on.

[lettice]

The chimne for the video doorbell, plugs into your sky router with an ethernet cable.
The chime does not connect over wifi.
Once the chime is connected you can then move on to pairing your video doorbell to the chime.

Follow the instructions by clicking on + add device for the video doorbell, it will first guide you through setting up the chime via ethernet and once the chime is showing a blue connection light you can then pair the video doorbell to the chime.

None of the Sky protect kit requires any splitting of your router bands.