10 Aug 2023 10:18 PM
Yes I'm still waiting on a reply as well about what I'm meant to do. I haven't tried the rest of the kit, didn't see the point if it's not all working properly.
11 Aug 2023 04:07 PM - last edited: 16 Aug 2023 09:19 AM by KevNewMedia
Same issue hrs wasted with something went wrong msg everytime trying sync bell with chime. [content removed] How have they not fixed this!!!! I
Moderator note: language removed
11 Aug 2023 04:27 PM
I've just been told there is a bug in the software and the second line tech team are trying to fix it. So it wasn't user error!
11 Aug 2023 05:57 PM
Dylan from sky protect was very helpful and sorted out the problem, after suggesting a couple of solutions that didn't work I tried looking at my mobile permissions they weren't all turned on. Everything worked fine after that.
11 Aug 2023 06:35 PM
That's who I've sent over 50 emails to trying to sort it. Yes he's helpful but he hasn't solved this issue and had to escalate.
11 Aug 2023 06:42 PM
Dylan responded to my email I sent at 16:30 yesterday at 08:15 this morning and replied really quickly all day until about 15:30 when I asked how to charge the doorbell- he said to plug it into the chime and turn it off.
11 Aug 2023 07:01 PM
He's helpful, I've been speaking to him via email all week. Hence over 50 emails but he cannot resolve my issue. There is a software issue with the chimes and doorbells, turning it on and off, resetting it, trying different devices, I've done it all with Dylans advice and neither of us could sort it. That's why he escalated it, I've been told by him that the tech team are trying to find a fix as it could effect others.
23 Aug 2023 06:34 AMPosted by a Superuser, not a Sky employee. Find out more
@NBSUSIE it shouldn't be required to change the wifi set-up on any Sky hub to install the Sky Protect kit AFAIK. However the following instructions will split the bands on the.black Sky hubs Split Sky WiFi bands
The very latest white Wifi Max hub is different and you cannot split the wifi bands. You can only turn off either or both bands in the My Sky app but turning off the 5GHz band will severly reduce speeds. To get Wifi6 to work properly you need both bands on.
23 Aug 2023 08:43 AMPosted by a Superuser, not a Sky employee. Find out more
The chimne for the video doorbell, plugs into your sky router with an ethernet cable.
The chime does not connect over wifi.
Once the chime is connected you can then move on to pairing your video doorbell to the chime.
Follow the instructions by clicking on + add device for the video doorbell, it will first guide you through setting up the chime via ethernet and once the chime is showing a blue connection light you can then pair the video doorbell to the chime.
None of the Sky protect kit requires any splitting of your router bands.