Discussion topic: Sky Door Chime - not syncing
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Message posted on 13 May 2023 05:34 PM
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Re: Sky Door Chime - not syncing
Hi seems like I have the same issue cannot connect my doorbell to the chime it's driving me insane 🤦🏻♂️
Message posted on 13 May 2023 07:34 PM
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Re: Sky Door Chime - not syncing
I'm waiting for my replacement.Tried my old one again last night to see sky had resolved issue but no joy.Must be a few faulty ones about
Message posted on 14 May 2023 01:54 PM
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Re: Sky Door Chime - not syncing
Also the LIVE chat doesn't even work just comes up with suggestions of FAQs so guess il have to call sky and get a replacement
Message posted on 14 May 2023 08:38 PM
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Re: Sky Door Chime - not syncing
Hi I and can't seem to get the chime to connect with the app.
The chime itself is connecting to the internet as it has the solid blue light, I've pressed the sync button and waited for the light to flash blue and orange but doesn't connect.
i called Sky Protect and after 10 minutes talking to them they hung up! I don't think they knew what to do.
Anyone have any ideas on how to get the chime connected?
Message posted on 15 May 2023 09:06 AM
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Re: Sky Door Chime - not syncing
Hi @Col262,
There is a dedicated Live Chat function on the Sky Protect App that can help diagnose this sort of issue.
Thanks
Message posted on 15 May 2023 10:00 AM
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Re: Sky Door Chime - not syncing
Thank you
i have now got it working. Uninstalled the Sky Protect App and started everything from the beginning
Message posted on 15 May 2023 11:31 AM
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Re: Sky Door Chime - not syncing
Actually - the doorbell had a firmware update - and now everything works as it should. Really happy with it all. Is there an option to buy more sensors & cameras?
Message posted on 15 May 2023 12:55 PM - last edited: 15 May 2023 12:56 PM
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Re: Sky Door Chime - not syncing
@SteelesHouse wrote:
Is there an option to buy more sensors & cameras?
Apparently not at this time:
https://helpforum.sky.com/t5/Sky-Protect/buying-extra-cameras/td-p/4306501
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 16 May 2023 07:35 AM
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Re: Sky Door Chime - not syncing
Anyone had any issues with the doorbell losing signal as soon as you leave the room next to router?As soon as I connect to front door signal disappears.Got my second doorbell yesterday and still got problems.Sky are helping though just waiting for a reply today
Message posted on 04 Jun 2023 10:35 AM
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Re: Sky Door Chime - not syncing
How and where did you get the update
Message posted on 04 Jun 2023 07:33 PM
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Re: Sky Door Chime - not syncing
I Have a new door bell that I cannot sync. Chime all synced and connected. However when holding the sync button on the back of the doorbell it stays yellow and does not go into sync mode. can anyone help?
Message posted on 04 Jun 2023 07:45 PM
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Re: Sky Door Chime - not syncing
I got everything synced but it was just a load of rubbish so it back
Message posted on 27 Jun 2023 04:48 PM
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Re: Sky Door Chime - not syncing
We are having EXACTLY the same problem. We are now on our second chime and doorbell. No improvement!!! EXACTLY the same problem it won't sync! Absolutely fed up! What a joke! This isn't a one off issue as clearly loads of people are having exactly the same problem.
Message posted on 09 Aug 2023 04:35 PM
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Re: Sky Door Chime - not syncing
I have had the same issue with my equipment not working, I've reset the Internet hub, the chime, the bell, left unplugged for ten mins, uninstalled and reinstalled the app on my phone, tried a different device for the app and nothing works. It's unsufferable.
Nothing straight forward about this process!
Message posted on 10 Aug 2023 04:27 PM
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Re: Sky Door Chime - not syncing
I've had exactly the same problem, installed the indoor camera no problem but the doorbell and chime are just not syncing! Reset as recommended and followed troubleshooting advice and still not connecting, now waiting on a reply from email sent to sky for help.
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