Problem with the app: We're sorry something went wrong...

[Camkels]

I have previously been logged in to my account and all was working but tonight my indoor camera stopped working and now I have this showing and can't access my sky protect app. I have tried re-installing the app and also updated my software......any ideas????

Moderator note: subject of thread updated to better reflect the conversation

[lettice]

That sounds more like a backend issue problem, rather than the app.
As I assume you can not use the app and get the contact us info, best bet will be to contact Sky via either email at

contact  @ skyprotect.sky (without the spaces around the @ sign)

Or call them via 'Yes I still need help' at the bottom of this Sky protect help page;
Sky Protect Smart Home Insurance | Sky Help | Sky.com

[Camkels]

No I can't access anything on the app at all now.

Thanks I will email them now

[Cjm22]

Did you get a response and a fix?

I am currently experiencing the same issues.

thanks 

[Camkels]

It's still not fixed, I have emailed them, they have got back to me there is an issue with the app following an update which they are trying to fix. Can't give me a timescale when it will be sorted but they said they will email me!!

[lettice]

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@Cjm22 wrote:

Did you get a response and a fix?

I am currently experiencing the same issues.

thanks 

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Would suggest you also email the Sky Protect team using the email I mentioned above.
It will help Sky to know this is affecting more than one customer.

[lettice]

Hi @Camkels @Cjm22 

Sky are investigation this issue.

Can you try to select log out when this message is displayed and if you have managed to log out, does it let you log back in?

[Camkels]

I have done that several times and it still keeps showing the same message.

I have tried forget my password, deleting the app and reinstalling, re-booting my phone and also an Apple software update on my phone but still shows the same.

[Tlc85]

For past two days I haven't been getting notifications from the app like we have previously , tried to login and just keeps booting me back to login shocking if you ask me not even a month in missed several parcels as didn't know anyone was at the door when we was out how is this supposed to keep the home safe if we can't even access it 

[lettice]

@Tlc85 
Are you having the error message described in the first post of this thread. This is currently being investiated by Sky.

If not, would suggest using the Contact options in the Support section of the app to report your login problem.

[Banli]

Have you been able to log in?

Ive been getting this ever since I updated the app. Firstly my app wasnt working correctly and I couldnt arm or change any settings, so I logged out to then log in again, and i havent been able ro log in since. I also get the same message as shown above. 

[lettice]

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@Banli wrote:

Have you been able to log in?

Ive been getting this ever since I updated the app. Firstly my app wasnt working correctly and I couldnt arm or change any settings, so I logged out to then log in again, and i havent been able ro log in since. I also get the same message as shown above. 

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Would suggest you also email the Sky Protect team using the email I mentioned above.
Sky are aware of the issue and it will help Sky to know this is affecting multiple customers.