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Discussion topic: New user for sky protext

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This message was authored by: Suepermum

New user for sky protext

We are new to the sky protect. We are having trouble with all the settings. We are not tech savvy. I have tried lots of different things. If we put motion in front door it picks up everyone passing by causing our chime to go off! I turned motion off and we didn't hear doorbell! Doorbell is at highest volume but we never hear the doorbell! Motion is going off in the house when we know no one is in that area! We got rid of our ring doorbell and now I'm deeply regretting it! 

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This message was authored by: lettice

Re: New user for sky protext

Posted by a Superuser, not a Sky employee. Find out more

Sounds like you need some  tweaks around the activity zone for your video doorbell.

 

Have a read of this Sky help article on activity zone under the troubleshooting section.

 

https://www.sky.com/help/sky-protect/smart-tech-install-troubleshoot-nav/articles/sky-protect-smart-...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
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