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Discussion topic: Keeps signing me out

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Avatar for KristyDo
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This message was authored by: KristyDo

Message posted on ‎08 Jan 2025 04:31 AM

Keeps signing me out

So my sky protect is working absolutely fine and I came down and should've set something off. So I checked the app and it has logged me out. It has done this 3 times since early hours 7th January. Anyone else's?

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Avatar for Stottie
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This message was authored by: Stottie

Message posted on ‎08 Jan 2025 10:35 AM

Re: Keeps signing me out

If you have autoarm enabled then this can cause the app to sign out more frequently.

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Avatar for Anniecaley
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This message was authored by: Anniecaley

Message posted on ‎08 Jan 2025 12:20 PM

Re: Keeps signing me out

i am having same problem

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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎08 Jan 2025 12:46 PM

Re: Keeps signing me out

Posted by a Superuser, not a Sky employee. Find out more

Did notice a few days back that I had a day when I was signed out multiple times.

I have the last few days or so, not had the problem.

 

Not sure how to resolve, but it may be reporting if it continues via the app, using the support email listed there.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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