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Discussion topic: Issues with sky video doorbell

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This message was authored by 2Smurfette This message was authored by: 2Smurfette

Issues with sky video doorbell

Hello, I hope somebody can help. Have tried phoning the tech team but I just kerp getting transfered to various departments and then cut off. My sky doorbell is not connecting to my sky door chimes. It keeps saying there is an error with internet connection, however there is nothing wrong with my internet, I have even had a sky engineer come out to check. 

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This message was authored by paultf1 This message was authored by: paultf1

Re: Issues with sky video doorbell

Hi.

I have only been trying to set up my doorbell and chime since Monday, but have had the same issues.

I have managed to connect the Chime and Doorbell, but got no live video as yet.

Did you down load the app from google play or the QR code inside the box? if you got the app from 

Google play, uninstall it and scan the code and open the link and then install it. I know it sounds crazy

But in the app from google play when the Chime and Doorbell was trying to sinc on the app it only came 

Up for Nine seconds ,on the app from the QR CODE it serches for 90 seconds and that gives it more time to pair. I also pressed the sink button on the router, whether that helped or not I do not know but it worked. I can get the ring from the Chime and the Doorbell. I have read several posts and there Seems to be a lot of differant problems with the Chime and Doorbell. the other sensors and camera

Had no problems at all setting up. I made the mistake in switching the camera off, which intern shut off 

The WI-FI signel to the sensors as ther is a sensor that fits to the back of the camera that must Control The rest of the sensors,when the camera was switched back on it conected or the sensors back online.

Hope this helps you . If when you get the Doorbell working ,if you had any video problems and you Sorted them ,then could you please let me know.

 

Paul,

 

This message was authored by lettice This message was authored by: lettice

Re: Issues with sky video doorbell

Posted by a Superuser, not a Sky employee. Find out more

@2Smurfette wrote:

Hello, I hope somebody can help. Have tried phoning the tech team but I just kerp getting transfered to various departments and then cut off. My sky doorbell is not connecting to my sky door chimes. It keeps saying there is an error with internet connection, however there is nothing wrong with my internet, I have even had a sky engineer come out to check. 


As well as phone support, try contacting the Sky Protect team via email;

Within the app, select the ?
Click on the blue support button
Select Get in touch
The email address for support is listed there.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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