This discussion topic has been answered Discussion topic: Issue with video doorbell
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Message posted on 12 Jun 2023 10:19 AM
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My video doorbell shows live feed ok and chime works but although I get a notification I cannot see video of who is at my door. Any advice? When I press the play button on notifications it says cannot connect to your device.
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Message posted on 13 Jun 2023 02:40 PM
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Hi @marktaylor7,
You'll need to contact the Live help team on the Protect App, they'll be able to assist you with the connection errors.
Thanks
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Message posted on 13 Jun 2023 02:40 PM
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Hi @marktaylor7,
You'll need to contact the Live help team on the Protect App, they'll be able to assist you with the connection errors.
Thanks
Message posted on 13 Jun 2023 02:59 PM
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Re: Issue with video doorbell
I am getting the opposite i can't get live feed to show but i can replay alerts !!!
Message posted on 13 Jun 2023 04:27 PM
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Re: Issue with video doorbell
I deleted everything and started again. I installed everything again on my phone only and it worked perfectly. I then invited my husband to be a second user....initially we both joined at the same time. He was added and system now working fine. Hope you can get yours sorted out soon too.
Message posted on 28 Jun 2023 09:37 PM
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Re: Issue with video doorbell
New user.
Connects fine but no image.
Tried the 2.4 / 5 advise. Rebooted removed over and over and still not working.
Any further suggestions?
Message posted on 29 Jun 2023 08:11 AM
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Re: Issue with video doorbell
All i keep getting told is keep trying ? i finally got it to work but after about an hour i got the same issue and then the battery died (it is now sitting on my sideboard)
Message posted on 15 May 2024 07:23 PM
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Re: Issue with video doorbell
I currently have the same issue no live feed but records alerts. Rebooted removed and re added still nothing
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