Issue with video doorbell

[marktaylor7]

My video doorbell shows live feed ok and chime works but although I get a notification I cannot see video of who is at my door. Any advice?  When I press the play button on notifications it says cannot connect to your device. 

[Clareridds · Accepted solution]

Hi @marktaylor7, 

You'll need to contact the Live help team on the Protect App, they'll be able to assist you with the connection errors.

Thanks

[videolive]

I am getting the opposite i can't get live feed to show but i can replay alerts !!!

[marktaylor7]

I deleted everything and started again. I installed everything again on my phone only and  it worked perfectly. I then invited my husband to be a second user....initially we both joined at the same time. He was added and system now working fine. Hope you can get yours sorted out soon too. 

[Lewisskyhelpme]

New user. 

Connects fine but no image. 

Tried the 2.4 / 5 advise. Rebooted removed over and over and still not working.

Any further suggestions? 

[videolive]

All i keep getting told is keep trying ? i finally got it to work but after about an hour i got the same issue and then the battery died (it is now sitting on my sideboard)

[LilEmieJane]

I currently have the same issue no live feed but records alerts. Rebooted removed and re added still nothing