6

Discussion topic: Issue with video doorbell

Reply
This message was authored by marktaylor7 This message was authored by: marktaylor7

Issue with video doorbell

My video doorbell shows live feed ok and chime works but although I get a notification I cannot see video of who is at my door. Any advice?  When I press the play button on notifications it says cannot connect to your device. 


Best Answers
This message was authored by Clareridds This message was authored by: Clareridds Answer

Re: Issue with video doorbell

Posted by a Sky employee

Hi @marktaylor7

 

You'll need to contact the Live help team on the Protect App, they'll be able to assist you with the connection errors.

 

Thanks

 

Clareridds

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

View this Answer within the discussion

Reply

All Replies

This message was authored by Clareridds This message was authored by: Clareridds Answer

Re: Issue with video doorbell

Posted by a Sky employee

Hi @marktaylor7

 

You'll need to contact the Live help team on the Protect App, they'll be able to assist you with the connection errors.

 

Thanks

 

Clareridds

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

This message was authored by videolive This message was authored by: videolive

Re: Issue with video doorbell

I am getting the opposite i can't get live feed to show but i can replay alerts !!!

marktaylor7
Topic Author
This message was authored by marktaylor7 This message was authored by: marktaylor7

Re: Issue with video doorbell

I deleted everything and started again. I installed everything again on my phone only and  it worked perfectly. I then invited my husband to be a second user....initially we both joined at the same time. He was added and system now working fine. Hope you can get yours sorted out soon too. 

This message was authored by Lewisskyhelpme This message was authored by: Lewisskyhelpme

Re: Issue with video doorbell

New user. 

Connects fine but no image. 

Tried the 2.4 / 5 advise. Rebooted removed over and over and still not working.

Any further suggestions? 

This message was authored by videolive This message was authored by: videolive

Re: Issue with video doorbell

All i keep getting told is keep trying ? i finally got it to work but after about an hour i got the same issue and then the battery died (it is now sitting on my sideboard)

This message was authored by LilEmieJane This message was authored by: LilEmieJane

Re: Issue with video doorbell

I currently have the same issue no live feed but records alerts. Rebooted removed and re added still nothing

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion