Indoor camera - unmute for speaker unavailable

[Todhunter82]

Hi

I've just installed our indoor camera. Everything was smooth until I tried to unmute my mic in the app to use the camera's speaker. It comes up as "currently unavailable" when I press it.

I've checked my phone settings (iPhone) and the Sky Protect app has never asked my phone for mic permission.

In case I missed a pop-up allowing access to my microphone, I deleted the app and reinstalled but the same issue still occurs.

Am I missing something?

[Todhunter82]

I cant edit previous so:

i installed doorbell camera which gave the "give access to microphone prompt". However even after exiting and entereing app again, the speaker option on indoor camera still says unavailable.

[Todhunter82 · Accepted solution]

I figured it out for anyone else who has this issue.

Despite me adding the doorbell camera which gave the "give microphone access" prompt. Since I already installed the indoor camera first, it still wouldn't work.

I had to install the doorbell first then the indoor camera after in order for the microphone function to work so I can talk through the indoor camera.