Several weeks ago I arraged to up date my Sky Protect policy with a new one and this is in place now. Shortly after, 2 direct debit payments were taken from my account on the same day which I identified as the old and new policies. I managed, with some difficulty, to speak to someone and was advised arrangements would be made to refund. It is approx 6 weeks since that conversation and is this usual practice with the refund process?
