0

Discussion topic: Doorbell

Reply
Reply
This message was authored by IGD This message was authored by: IGD

Re: Doorbell

Yup I’m getting rid and going back to ring

This message was authored by Tinw This message was authored by: Tinw

Re: Doorbell

I've had exactly the same problem on a number of occasions it's now taken about months still not fully resolved with Sky. They're now blaming it on a poor Wi-Fi signal. However I paid extra to have a stronger Wi-Fi and the engineer stated that were my router is is the best place for the best signal in the house my doorbell is about 9 m away from the router 

This message was authored by lettice This message was authored by: lettice

Re: Doorbell

Posted by a Superuser, not a Sky employee. Find out more

@Tinw wrote:

I've had exactly the same problem on a number of occasions it's now taken about months still not fully resolved with Sky. They're now blaming it on a poor Wi-Fi signal. However I paid extra to have a stronger Wi-Fi and the engineer stated that were my router is is the best place for the best signal in the house my doorbell is about 9 m away from the router 


The video doorbell will not care where your router is as it makes contact only with The Chime ( the Chime is connected by Ethernet to your router), so the doorbell close to the Chime is the reach point to check.

- - - - - - - -
Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by Tinw This message was authored by: Tinw

Re: Doorbell

im aware of this the signal remains poor fater a month  still, awaiting the follow up agreed action form yurself 10 days ago 

 

This message was authored by corkusmaximus This message was authored by: corkusmaximus

Re: Doorbell

Door bell can be charged when it is switched on or off .

This message was authored by Laing1 This message was authored by: Laing1

Re: Doorbell

Posted by a Superuser, not a Sky employee. Find out more

@Tinw wrote:

im aware of this the signal remains poor fater a month  still, awaiting the follow up agreed action form yurself 10 days ago 

 


@Tinw You do realise you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Euan2 This message was authored by: Euan2

Re: Doorbell

Just wanting to add to the general sentiment here in case anybody from Sky does actually read this. 

 

I get about 5 days of battery life, with motion sensing totally disabled and an activity zone set.

 

Had to buy a Powerline adapter to get ethernet near the front door so I could connect the chime within range of the doorbell (just on the other side of the front door), and even then the signal isn't fantastic according to the apps signal strength check.

 

When it does work, notifications do not include pictures or anything like they do for Ring or for Google Home, meaning you always have to open the app. Even then, tapping the notification on iOS doesn't seem to actually take you in to the event in the app - it just takes me to the home screen and then I have to select the doorbell and then select the doorbell pressed event. 

 

The picture from the doorbell is blown out entirely if it's sunny too. 

 

Overall, don't expect the Protect doorbell to replace Ring or Google Home. I'd r3commend going for the normal insurance without the "smart tech" and saving a few £££.

This message was authored by Rosie65 This message was authored by: Rosie65

Re: Doorbell

Sky doorbell is useless had it for months now and have to charge it every 4 days 

This message was authored by TigerMan007 This message was authored by: TigerMan007

Re: Doorbell

After several months i have received confirmation from Sky concerning the tech kit I returned. They refunded me only £75 as they claim that's what is worth and not the £250 stated in the adverts. I queried this and was given 2 options. Take it ir leave it. 😡

This message was authored by Rosie65 This message was authored by: Rosie65

Re: Doorbell

I even got a extender and put it close to doorbell and still no better why is sky not doing anything about this it costs more to charge      It as never been right since I got it they say cause it's not near router is load of xxxx  they fobbing us off they are  using these to get people to buy insurance  

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion