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Discussion topic: Doorbell

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This message was authored by Chimpishuk This message was authored by: Chimpishuk

Re: Video Doorbell review?

Since updating the indoor cam I'm having really bad issues.  None of the sensors are connecting correctly. The door cam doesn't connect. I've power cycled everthing but nothing works. The door can also needs a firmware update but flat out refuses to update. I feel like an alpha tester for sky at this point. 

SKY Gigafast | SKY Router SR203 | Sky WiFi Booster 4 | SKY Stream | SKY Stream Puck x3 | SKY Protect Insurance | SKY Protect Indoor Camera X2 | SKY Protect Motion Sensor X3 | Sky Protect Contact Sensors X6 | SKY Environment Sensors X3 | TV LG C2 65 OLED | TV Samsung 43 QLED | TV Philips 65 LED Android TV with integrated Hue | Google NEST Paired Speakers (Room filling) | Google NEST External Camera x2 with anti-theft | Google NEST Thermostat GEN v3 X2 | Google NEST Hub GEN v2 X2 Wall Mounted with trunking | Google NEST Hub Max Wall Mounted with trunking | Google NEST Doorbell | Google NEST Aware Plus | Google Pixel v7 Pro | Google One Subscription | Philips Hue Bridge | Philips Hue White & Colour Ambience bulbs various locations | Philips Hue Switches X4 | Philips Hue Light Strips X 2 | Philips Hue Signe Gradient Table Lamp X2 | Apple iPad Pro M2 | Apple Mac Mini M1 | Apple Macbook Air M2 | XBOX Series X | PS5 | Switch OLED | CAT6 Cabling throughout. | FTTP openreach | Virgin Cable to the door | Whippet puppy x 1.
This message was authored by davejones99 This message was authored by: davejones99

Re: Video Doorbell review?

I had the same problem with the doorbell syncing, if you have it next to the chime and pair the two, once it says it's connected wait about 5-6 sec and then press the doorbell, when it then send the notification to the app , open the cam - that linked mine and I was then able to take it outside and put it on the door. The Wi-Fi showed full and battery icon was back, don't know if that will help everyone but it works for me 

This message was authored by LucyKatieB This message was authored by: LucyKatieB

Re: Video Doorbell review?

I noticed mine stopped working on the 2nd July, spoke to my other half who suggested I charge it, that wasn't the Jude's it was an update. Battery life is fine on ours but I've been updating this damn thing for well over 12 hours when it should only take a "few minutes" it's absolutely ridiculous! 

This message was authored by davejones99 This message was authored by: davejones99

Re: Video Doorbell review?

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 well it was working for the last 48H but it's been like this all day

This message was authored by Benney42 This message was authored by: Benney42

Re: Video Doorbell review?

So quick update

 

I left my door bell on charge over night using my Samsung charger. I then unplugged it for a bit and then charged it again all day. Since then it's held its charge a bit better. No where near 2 months like they say. More like 2 weeks if I'm lucky. 

 

 

 

This message was authored by LucyKatieB This message was authored by: LucyKatieB

Re: Video Doorbell review?

Yes, I had to do a firmware update, which it wouldn't do, contacted sky and after repeating myself several times they told me to disconnect it all. Now it won't reconnect. Just buy a ring doorbell, so much less faff

This message was authored by Jonnyp123gg This message was authored by: Jonnyp123gg

Re: Doorbell battery

3rd doorbell same issue.Battery life dead after 5 days.Spoke to sky protect team said there trying to resolve issue ASAP.Not sure if an update would resolve battery life would it??

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Doorbell battery

Posted by a Superuser, not a Sky employee. Find out more

@Jonnyp123gg wrote:

Not sure if an update would resolve battery life would it??


Tweaks to things like detection thresholds and default recording length could do so.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Jonnyp123gg This message was authored by: Jonnyp123gg

Re: Doorbell battery

Yeh but surely I shouldn't need to do this.Id like to know i can record if someones at my door etc.Im sure ring customers don't have this hassle.Thanks for the advice though👍

This message was authored by lettice This message was authored by: lettice

Re: Doorbell battery

Posted by a Superuser, not a Sky employee. Find out more

I've had mine since 7th July. 
Noticed it was about 80% charged on arrival, so after initial setup and testing heavily for a few hours gave  it a booster ( it was still around 80% at that point) for a few hours to 100 % (from the charging orange/blue to blue). 

Have given it plenty of pretty heavy testing use over the weekend and last few days, with plenty of testing recordings and plenty arriving at the door during all those days. It's still showing 100 %.

I did as suggested in the help on the app, set the maximum recording clip to 15 secs and the time between clips at 60 secs. Plus have set an activity zone to remove the majority, so it's not recording passers by on the pavement and traffic on the road, so just my gate and pathway to the door.

Might be worth giving it a go.

Be interesting also to know how often it is recording during a day for you and how often your doorbell is pressed. So we can get an idea of how heavy the camera is being used in that area.

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by lynnem26 This message was authored by: lynnem26

Doorbell not charging

My doorbell battery completely died when I was out today. Had it on charge for an hour now and it's still completely dead.

 

This message was authored by lettice This message was authored by: lettice

Re: Doorbell not charging

Posted by a Superuser, not a Sky employee. Find out more

I'd leave it on charge for a good number of hours, perhaps overnight.

It will not charge to full in an hour.

Are you charging it from the usb connection on the Chime, as that is a fast or more powerful charger?

Assume you are seeing the flashing orange and blue lights on the doorbell whilst charging?

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by lynnem26 This message was authored by: lynnem26

Re: Doorbell not charging

I had to switch it on and off again. All sorted now. Thanks for the reply.

This message was authored by Chimpishuk This message was authored by: Chimpishuk

Re: Video Doorbell review?

Since a replacement Doorbell has been sent out everything is much better I assume the latest firmware update hasn't harmed either.  I have an additional motion sensor and window sensors now too. 🙂

SKY Gigafast | SKY Router SR203 | Sky WiFi Booster 4 | SKY Stream | SKY Stream Puck x3 | SKY Protect Insurance | SKY Protect Indoor Camera X2 | SKY Protect Motion Sensor X3 | Sky Protect Contact Sensors X6 | SKY Environment Sensors X3 | TV LG C2 65 OLED | TV Samsung 43 QLED | TV Philips 65 LED Android TV with integrated Hue | Google NEST Paired Speakers (Room filling) | Google NEST External Camera x2 with anti-theft | Google NEST Thermostat GEN v3 X2 | Google NEST Hub GEN v2 X2 Wall Mounted with trunking | Google NEST Hub Max Wall Mounted with trunking | Google NEST Doorbell | Google NEST Aware Plus | Google Pixel v7 Pro | Google One Subscription | Philips Hue Bridge | Philips Hue White & Colour Ambience bulbs various locations | Philips Hue Switches X4 | Philips Hue Light Strips X 2 | Philips Hue Signe Gradient Table Lamp X2 | Apple iPad Pro M2 | Apple Mac Mini M1 | Apple Macbook Air M2 | XBOX Series X | PS5 | Switch OLED | CAT6 Cabling throughout. | FTTP openreach | Virgin Cable to the door | Whippet puppy x 1.
This message was authored by Jonnyp123gg This message was authored by: Jonnyp123gg

Re: Video Doorbell review?

I'm on my 3rd doorbell.They are saying there's a bug detected in some of the doorbells that are causing them not to recognise when they are fully charged??Strange one but I'm now waiting for them to test one at there lab and send me one that's not got the bug which if I'm honest I'm not getting my hopes up

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