Doorbell

[TimmyBGood]

@Anonymous 

Make sure you are not paying the higher premiums for the 'smart' insurance product: the hardware isn't actually free.

[TigerMan007]

I've taken out buildings and contents insurance with Sky. Received box of tech yesterday and doorbell has a crack on the case.

A tech savvy neighbour helped me to get everything sorted. After several hours still nothing is working.

Been on the phone to Sky several times today trying to get this all sent back but each time they process my request their system crashes!

Hopefully somebody from Sky will be calling me later.

[SimonFol]

Recently signed up to Sky Protect. Received and set up doorbell. After experiencing behaving to charge the battery every 2 days and connectivity issues, decided to remove and install a Ring Pro2 doorbell. 
Very dissapointed with SKY's doorbell; I expected a better system. 

[Daywalker316]

My battery has lasted weeks on a single charge I think it depends on how many times the camera detects ppl 

[TigerMan007]

Mine has all gone back to Sky.

I was told that it is supplied free and that there would be no change in monthly premiums for the insurance.

[fatcobra]

I am so disappointed i took off camera to charge it was flashing blue and yellow then got stuck on yellow now its flashing yellow and blue again worked great when first got it lasted 3 months charged it all fine took off again to charge now been plugged in to chime for 3 days and gets stuck on yellow I unplug plug back in it flashing yellow and blue again 

[lettice]

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@fatcobra wrote:

I am so disappointed i took off camera to charge it was flashing blue and yellow then got stuck on yellow now its flashing yellow and blue again worked great when first got it lasted 3 months charged it all fine took off again to charge now been plugged in to chime for 3 days and gets stuck on yellow I unplug plug back in it flashing yellow and blue again 

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Try turning the doorbell off, via the switch next to the usb socket under the flap at the back.

Leave off for at least ten minutes.

Then, using the supplied usb cable connected to the chime, charge the doorbell for at least 8 hours or overnight.

[mediocrebrit]

I had a lot of connection problems that were all sorted out over a few emails and replacements with some amazingly good tech support from Sky Protect.

A separate issue was the doorbell, with the battery only lasting a few days. The tech guy told me what could cause the fast battery drain:

>>>

For the doorbell typically we recommend no further away from the chime than 5m depending on what obstructions are in between Doorbell and chime.

You can always buy a wifi extender with ethernet port to plug your chime in closer to the doorbell.

<<<

I have just installed a mesh network so will be trying plugging the chime into the mesh pod and see if that helps with battery charge.

[Duncan_1]

Hi, mine has been working fine for 3months with battery lasting about two weeks, but now it's loosing 25% per day even with motion detection off. But getting random alerts during night it has been removed or tampered with.

Have reinstalled it twice, anything else i can do? 

[lettice]

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@Duncan_1 wrote:

Hi, mine has been working fine for 3months with battery lasting about two weeks, but now it's loosing 25% per day even with motion detection off. But getting random alerts during night it has been removed or tampered with.

Have reinstalled it twice, anything else i can do? 

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Try turning the doorbell off, via the switch next to the usb socket under the flap at the back.

Leave off for at least ten minutes. This does a reset.

Then, using the supplied usb cable connected to the chime, charge the doorbell for at least 8 hours or overnight.

[mediocrebrit]

Just a quick update. My doorbell was draining the battery fast with the chime (in the living room by the router) a long distance from the bell (in the garage). Sky told me the distance, or poor wifi was the issue.

I bought a Deco mesh network and put one of the pods in the garage with the chime attached. The doorbell has held almost its whole charge for the past few weeks.

On another note, I can confirm the doorbell can be charged with any USB cable and any USB outlet (it doesn't need to be plugged into the chime if that's not convenient).

[IGD]

The doorbell is losing charge the internal camera keeps saying firmware update not succesful so can't use that,  gonna get rid of teh skys stuff and go back to the ring doorell as we had had no issues with that

[Troll69]

A complete waste of time having it. I'm on my second one which doesn't work. Will only deal with me via email which is ridiculous. Tried everything they have suggested. Only went with them because of this offer. 

[lettice]

@Troll69 

There is a support phone number within the support pages of the Sky Protect app as well as an email address.
Give Sky a call on that number, if you prefer to call.

Within the app, select the ?
Click on the blue support button
Select Get in touch

[UpTheDing]

Has anyone had an issue with a black screen, I cannot view video on the app it just loads a black screen, I can hear audio but no video or images.

I have set up everything correctly, I have the firmware up to date, I have tried turning 5ghz WiFi off and nothing gives me any video.

The indoor camera works perfectly it's just the doorbell that has the black screen.

Anyone have any ideas what is causing it?