18 Sep 2023 06:49 PM
Good evening, we set up our sky protect video doorbell yesterday and it's all connecting properly and will give notifications when someone is at the door but will not show live view or allow us to speak to whoever is there. I've disconnected and tried again and still same issue. Does anyone have suggestions please and thank you
14 Oct 2023 05:19 PM
Mines the same. at first there was no video at all (previously worked), then they sent me a replacement chime and doorbell. Now it records video, but refuses to show a live camera. This set up is totally unreliable.
16 Nov 2023 09:05 AM
I have exactly the same issue. Been told today that it is a known bug but that they have no timeline as to when it will be fixed!!! Offered me an extra indoor camera!!!
07 Dec 2023 03:28 PM
Just set my door bell and got same issue. That's chime, motion detection, speak to and hear visitor are working, but no video of any kind.