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Discussion topic: Doorbell not ringing only sending notifications

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This message was authored by watson71 This message was authored by: watson71

Doorbell not ringing only sending notifications

I have set up my doorbell all connected and full green lights, all looks ok except it will not ring when pressed, only sends a notification and we can not speak to anyone who is at the door, all looks correct on the app? Any help would be greatly appreciated.

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This message was authored by Mr+pingu This message was authored by: Mr+pingu

Re: Doorbell not ringing only sending notifications

update firmware in app mine done that was fine after update

 

This message was authored by lettice This message was authored by: lettice

Re: Doorbell not ringing only sending notifications

Posted by a Superuser, not a Sky employee. Find out more

@watson71 wrote:

I have set up my doorbell all connected and full green lights, all looks ok except it will not ring when pressed, only sends a notification and we can not speak to anyone who is at the door, all looks correct on the app? Any help would be greatly appreciated.


As mentioned above, a new firmware update went out last few days for the devices.
Try applying the update and hopefully your issues will be fixed.

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watson71
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This message was authored by watson71 This message was authored by: watson71

Re: Doorbell not ringing only sending notifications

Thank you both, I have updated the firmware and it is updated, now I can not connect soi will reset a d try again 

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