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Discussion topic: Doorbell not connecting

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This message was authored by: Holli23

Message posted on ‎27 Apr 2024 06:34 PM

Doorbell not connecting

I've got the sky app and I've sync the chime but the doorbell won't connect and keeps saying check your internet connection I have done everything it's saying on the instructions and internet but still nothing can anyone please help

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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎27 Apr 2024 06:52 PM

Re: Doorbell not connecting

Posted by a Superuser, not a Sky employee. Find out more

@Holli23  Are you trying to sync the doorbell right next to the chime?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: Holli23

Message posted on ‎27 Apr 2024 07:44 PM

Re: Doorbell not connecting

Yes I am 

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This message was authored by: lettice

Message posted on ‎28 Apr 2024 08:22 AM

Re: Doorbell not connecting

Posted by a Superuser, not a Sky employee. Find out more

Try turning the doorbell off using the on/off switch at the abck of the doorbell.
Leave off for ten minutes.
During the time, remove the power from the doorbell for a few minutes also.
Repoer the Chime and check tehya it has connected with a blue light showing.

 

Try syncing the doorbell again to the chime.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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