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Discussion topic: Doorbell disconnecting

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This message was authored by DamoCotters This message was authored by: DamoCotters

Doorbell disconnecting

I have an issue with the doorbell.

 

It connects and sets up ok, have full strength coverage, then usually, within a day, the coverage goes. I get notifications but when I log into the app there is nothing saved and nothing to view. I get notifications that the battery has died after a day or so, despite it being fully charged.

 

The other devices are all connected and have strong signal, including the front door motion sensor, which is literally the other side of the door. 

It's a one bed flat with the distance to the chime approx. 5m through one brick wall so should not be a signal issue.

 

It is fully charged, firmware up to date.

 

Any advice?


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This message was authored by Tim+Adams This message was authored by: Tim+Adams Answer

Re: Doorbell disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@Kimspam wrote:

Hi, 

 

I'm having a similar issue with the doorbell. It was fine. Then the battery went dead so I charged it up and now I have no connection. It just shows I have no battery and zero connection. I get notifications but you can't see anything. 


Hi @Kimspam 

 

You'll need to use the live chat on the Sky Protect app for them to assist with you.

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps

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This message was authored by lettice This message was authored by: lettice

Re: Doorbell disconnecting

Posted by a Superuser, not a Sky employee. Find out more

Would be best to report this via live chat available through the Sky protect app

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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This message was authored by Kimspam This message was authored by: Kimspam

Re: Doorbell disconnecting

Hi, 

 

I'm having a similar issue with the doorbell. It was fine. Then the battery went dead so I charged it up and now I have no connection. It just shows I have no battery and zero connection. I get notifications but you can't see anything. 

This message was authored by Tim+Adams This message was authored by: Tim+Adams Answer

Re: Doorbell disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@Kimspam wrote:

Hi, 

 

I'm having a similar issue with the doorbell. It was fine. Then the battery went dead so I charged it up and now I have no connection. It just shows I have no battery and zero connection. I get notifications but you can't see anything. 


Hi @Kimspam 

 

You'll need to use the live chat on the Sky Protect app for them to assist with you.

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
This message was authored by Kimspam This message was authored by: Kimspam

Re: Doorbell disconnecting

I have tried but everything I try that they recommend doesn't work.

This message was authored by Clareridds This message was authored by: Clareridds

Re: Doorbell disconnecting

Hi @Kimspam

 

Sorry you're having these issues. 

 

It might be easier to give Sky a call and they can talk about alternative solutions for you. You can find the details at the bottom of this link where it says 'Still need a hand?'- Sky Protect Smart Home Insurance | Sky Help | Sky.com  

 

Thanks

Clareridds

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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