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Discussion topic: Doorbell charging issues

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This message was authored by Zoe1105 This message was authored by: Zoe1105

Doorbell charging issues

I've had my doorbell on charge for 48 hours after it died completely. The battery is now on red. When I plug it in I get a solid yellow light not the flashing blue and yellow as described on the instructions. Anyone had these issues and got a fix? 

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This message was authored by lettice This message was authored by: lettice

Re: Doorbell charging issues

Posted by a Superuser, not a Sky employee. Find out more

Try via the app doing a reboot of the doorbell, when it's not connected via usb to the chime for charging, then try recharging again.

 

A solid yellow normally means it's not connected to the chime.

Yiu could try re syncing it, make sure when syncing the doorbell you keep it pressed until it clicks.

 

If none of that helps, try resetting the doorbell by pressing reset for ten seconds and then resync with chime.

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by pooldoc58 This message was authored by: pooldoc58

Re: Doorbell charging issues

i had the vsame problem mine would not chargeleft over night. then this morning i pushed the on / off swith on back of the doorbell by the charging point to off left it for 10 sec and pushed it back to on and it is now charging

This message was authored by fatcobra This message was authored by: fatcobra

Re: Doorbell charging issues

got the same issue

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