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Discussion topic: Door bell black screen

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This message was authored by Laing1 This message was authored by: Laing1

Re: Door bell black screen

Posted by a Superuser, not a Sky employee. Find out more

@sammi2 wrote:

my door bell is doing the same thing and after the 7 days a sky man told me the bug would fix it's self and it's still happening.


@sammi2 have you checked that the doorbellis using the latest firmware or can you confirm what firmware your device is on 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by lettice This message was authored by: lettice

Re: Door bell black screen

Posted by a Superuser, not a Sky employee. Find out more

As mentioned above.

This problem was fixed in the last Sky Protect app update.

Make sure you have the latest app update installed.

- - - - - - - -
Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by sammi2 This message was authored by: sammi2

Re: Door bell black screen

when I spoke to someone over email they said my phone was compatible as my cameras work my indoor sensors and motion detector works. My phone is an Oppo A54 13.0 version
This message was authored by sammi2 This message was authored by: sammi2

Re: Door bell black screen

I have an oppo A54

color OS version 13.0

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