This discussion topic has been answered Discussion topic: Door bell black screen

This message was authored by: Laing1 · ‎18 Dec 2023

@sammi2 wrote:

my door bell is doing the same thing and after the 7 days a sky man told me the bug would fix it's self and it's still happening.

@sammi2 have you checked that the doorbellis using the latest firmware or can you confirm what firmware your device is on

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

This message was authored by: lettice · ‎19 Dec 2023

As mentioned above.

This problem was fixed in the last Sky Protect app update.

Make sure you have the latest app update installed.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

This message was authored by: sammi2 · ‎20 Dec 2023

when I spoke to someone over email they said my phone was compatible as my cameras work my indoor sensors and motion detector works. My phone is an Oppo A54 13.0 version

This message was authored by: sammi2 · ‎20 Dec 2023

I have an oppo A54

color OS version 13.0

This discussion topic has been answered Discussion topic: Door bell black screen

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