Door Bell not pairing, constant orange light

[KR7919]

I am having problems with my doorbell, I have "FINALLY" got the Chime synced but I have a constant orange light on the door bell and when i try to sync it with the chime it does not sync (no flashing to pair) and no voice to advise that its pairing

[Frustrated8]

I can't even get my chime to pair! I gave up and put everything back in the box! An unbelievably poor piece of kit! 

[KR7919]

Do you have a new iPhone or newer version of phone? I belive there is a issue with it, I used a iPhone XR after getting no where with the iPhone 14 and it managed to pair 

I managed to get past that but now

but  just stuck here

[Frustrated8]

Hi

I am using an iPhone SE 20 with ios17 software! 

[Vin6]

unit flash as expected. These devices paird ok untill doorbell was recharged. after charge they wer not paired, and cannot be re-paired. chime is connected to router, sequence starts ok with 'units are pairing' message, but does not complete. door bell is in close proximity to chime. I have reset router, used different router port and changed RJ45 cable. The lights indicate that chime is connected to / recognised by router. I have tried a 2nd doorbell (both fully charged0 with same rersult.

 I  have issues with room camera as well. only thing that workes properly is infra red presence sensor. this notifies my, by push, within 10 seconds. When door bell was 'working', push notified me about 2 minutes after doorbell ringer had given up and driven away.

I will not swear, but after 3 monthes, 2 chimes, 2 doorbells and 10 hours on phone, I conclude that this equipment nis a bag of SHxxx. If I handon aquired it as part of house insurance, it would have been returned as not sutable for the job. I dont use it anymore, I have re-installed my original bell.

@

[Kimberley51]

My video door bell just keeps flashing orange and I have tried rebooting but still flashing orange 

[Highlinder]

@Kimberley51  Are you doing the pairing with the chime close to it?

[Kimberley51]

Yes right next to it. It flashes blue/orange whilst pairing then just goes orange and starts flashing orange

[Highlinder]

@Kimberley51  I take it that you are going through the install motions using the Sky protect app to install the doorbell to the chime?

[lettice]

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@Kimberley51 wrote:

My video door bell just keeps flashing orange and I have tried rebooting but still flashing orange 

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Sometimes this has worked

Turn off the video doorbell using the switch at the back, next to the usb charging point.

Leave the doorbell off for at least ten minutes.

W hile the doorbell is off, Repower the Chime.

When you have turned the doorbell back on, perform a full charge, leave charging for at least 8 hours or overnight.

Once charged, remove the charging cable and it should connect after a minute or so.

[Kimberley51]

I emailed technical help and they advised me to  go in the app and forget all devices and reconnect  the chime and doorbell and it has worked!!

[Vin6]

Thanks Lettice. I have tried that.  I am reasonably able technically, but I have failed so far. It is annoying that the system worked (poorly) before re-charging the door bell, but it did not 'pick up' the pair automatically after charging, and will not pair when I go through the sequence.  I will get someone else to try the chime / doorbell install, without my supervision, in case I am repeatedly doing something I shouldn't.