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This discussion topic has been answered Discussion topic: Domestic and general

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This message was authored by: DP31

Domestic and general

I have been paying domestic and general to cover my Sky Q box but was wondering if I actually need this? What would sky charge to fix/replace the box if it breaks. I pay £5 a month and have used it less than a handful of times over 20 years. That's a lot of money I probably didn't need to spend and may not need to continue spending. If I cancel domestic and general would sky protect be any cheaper? Also I'm sure I read somewhere a while ago that sky fix/replace the box for free if it breaks?


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This message was authored by: TimmyBGood Answer

Re: Domestic and general

Posted by a Superuser, not a Sky employee. Find out more

@DP31 

 

And Sky Protect Device Insurance also covers accidental damage to Q hardware, which the normal contract, at least in theory, does not.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: Daniel0210

Re: Domestic and general

Posted by a Superuser, not a Sky employee. Find out more

@DP31 

Sky Q equipment is repaired or replaced at no extra cost to the customer. It's a matter for yourself. Some customers have Sky Protect through D & G as sometimes wait times for an engineer can be shorter. Also on the Sky Protect cover you can have other devices covered too such as mobiles and tablets. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: TimmyBGood Answer

Re: Domestic and general

Posted by a Superuser, not a Sky employee. Find out more

@DP31 

 

And Sky Protect Device Insurance also covers accidental damage to Q hardware, which the normal contract, at least in theory, does not.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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