Discussion topic: Doesn't anyone knows how to get in touch with home protect team?
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Message posted on 24 Aug 2023 10:26 AM
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Doesn't anyone knows how to get in touch with home protect team?
Been trying to speak with the team for 2 days but the number doesnt allow to choose options and cancels the call after numerous tries. There is no email address for team and the digital assist doesn't recognise the query.
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Message posted on 24 Aug 2023 10:36 AM - last edited: 24 Aug 2023 10:40 AM
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Re: Doesn't anyone knows how to get in touch with home protect team?
It has been reported to Sky that this number is not responding for some customers.
All we can say is keep trying the number again later.
In the meantime.
Sky think it may be certain handset types that may be causing the issue, connecting to their system.
To help Sky, could you let us know what type of handset you are using to call?
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 24 Aug 2023 11:10 AM
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Re: Doesn't anyone knows how to get in touch with home protect team?
It's a Motorola X10.
My daughter has a Samsung 8 that I can try to call but she isnt home until later. I'll let you know if it works on hers
Could you please let me know their email address so that I can contact that way?
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