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Discussion topic: Doesn't anyone knows how to get in touch with home protect team?

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This message was authored by: Cmbgda

Doesn't anyone knows how to get in touch with home protect team?

Been trying to speak with the team for 2 days but the number doesnt allow to choose options and cancels the call after numerous tries. There is no email address for team and the digital assist doesn't recognise the query. 

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This message was authored by: lettice

Re: Doesn't anyone knows how to get in touch with home protect team?

Posted by a Superuser, not a Sky employee. Find out more

@Cmbgda 

It has been reported to Sky that this number is not responding for some customers.
All we can say is keep trying the number again later.

In the meantime.
Sky think it may be certain handset types that may be causing the issue, connecting to their system.
To help Sky, could you let us know what type of handset you are using to call?

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
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This message was authored by: Cmbgda

Re: Doesn't anyone knows how to get in touch with home protect team?

It's a Motorola X10.

 

My daughter has a Samsung 8 that I can try to call but she isnt home until later. I'll let you know if it works on hers 

 

Could you please let me know their email address so that I can contact that way?

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