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Discussion topic: Compatible mobile

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This message was authored by: Mark1971

Compatible mobile

I have just purchased a new mobile, this bring the Xiaomi Redmi Note 12, can anyone tell me if it works on the sky protect app. The app opens, but when I click on video doorbell,the screen is just black?

Help!!

 

Mark 

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This message was authored by: lettice

Re: Compatible mobile

Posted by a Superuser, not a Sky employee. Find out more

If your phone supports Android, with the Google Play store, it should work.
Sounds it maybe possible as you have installed the app.
But, some Xiaomi phones do not us the Google Play store and install apps via a third party store, that can cause issues with installed apps.

As you cannot use the app to view the contact email and phone information.

You will have to contact the Sky protect team via a call to Sk, to find out of your phone maybe compatible..
You will find the phone number to call by clicking on the 'I need help' button at the bottom of this Sky help article;
Sky Protect Smart Home Insurance | Sky Help | Sky.com

 

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