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Discussion topic: Charging battery for first time takes hours... between 6 to 8 hours according to FAQ!!

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This message was authored by Vincenz This message was authored by: Vincenz

Charging battery for first time takes hours... between 6 to 8 hours according to FAQ!!

Hello Sky Protect Community,

 

I'm very familiar with Ring doorbell that can be hardwired but not Sky doorbell! Can't believe it takes 6-8 hours to charge! Then how often it needs to recharge? 


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This message was authored by lettice This message was authored by: lettice Answer

Re: Charging battery for first time takes hours... between 6 to 8 hours according to FAQ!!

Posted by a Superuser, not a Sky employee. Find out more

Yes, that faq advice is correct.

I have found my video doorbell that I have used without issue since last Summer, with regular daily recording use lasts 30 days with a 6 hour  charge or even just charging overnight for ease.

 

In the app, click on video doorbell and under the settings icon there are clip management options that do help a lot to get the best battery optimisation and a longer charge period.

Would suggest setting to the suggested options.

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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This message was authored by lettice This message was authored by: lettice Answer

Re: Charging battery for first time takes hours... between 6 to 8 hours according to FAQ!!

Posted by a Superuser, not a Sky employee. Find out more

Yes, that faq advice is correct.

I have found my video doorbell that I have used without issue since last Summer, with regular daily recording use lasts 30 days with a 6 hour  charge or even just charging overnight for ease.

 

In the app, click on video doorbell and under the settings icon there are clip management options that do help a lot to get the best battery optimisation and a longer charge period.

Would suggest setting to the suggested options.

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Laing1 This message was authored by: Laing1

Re: Charging battery for first time takes hours... between 6 to 8 hours according to FAQ!!

Posted by a Superuser, not a Sky employee. Find out more

@Vincenz wrote:

Hello Sky Protect Community,

 

I'm very familiar with Ring doorbell that can be hardwired but not Sky doorbell! Can't believe it takes 6-8 hours to charge! Then how often it needs to recharge? 


@Vincenz like @lettice I've had the kit since around July last year and had relatively few problems as well, my doorbell gets low to medium (more low than medium)use and I get around 45 to 60 days on one charge although others have complained they only get a few days on a full charge


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Vincenz
Topic Author
This message was authored by Vincenz This message was authored by: Vincenz

Re: Charging battery for first time takes hours... between 6 to 8 hours according to FAQ!!

Thanks Lattice, well that's not too bad for 45-60 days before recharging as long as it's on low demand.  I'll see what it likes after my first charging on Sky doorbell.

Thanks V

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