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Discussion topic: Can’t open my app

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This message was authored by Dannyoflynn08 This message was authored by: Dannyoflynn08

Can’t open my app

Can't get on my sky protect app

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This message was authored by Laing1 This message was authored by: Laing1

Re: Can’t open my app

Posted by a Superuser, not a Sky employee. Find out more

@Dannyoflynn08 wrote:

Can't get on my sky protect app


@Dannyoflynn08 whats happening when you try do you get any messages


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Can’t open my app

Posted by a Superuser, not a Sky employee. Find out more

@Dannyoflynn08 

 

Just for information, Sky says:

 

Once you have your Smart Tech Bundle, download our app from the App Store or the Google Play Store.

 

The minimum required operating system for the app to work are:

 

  • IOS: 15
  • Android: 9

We do not currently support Huawei mobile devices.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by John+Dooley This message was authored by: John+Dooley

Re: Can’t open my app

 I can login to my sky account fine but the sky protect app gives a 401 error on first use.  Anyone else get that?

IMG_6299.png

This message was authored by lettice This message was authored by: lettice

Re: Can’t open my app

Posted by a Superuser, not a Sky employee. Find out more

@John+Dooley wrote:

 I can login to my sky account fine but the sky protect app gives a 401 error on first use.  Anyone else get that?

IMG_6299.png


Would suggest if you have not tried already logging out.

Reboot the device you are running the app on and try again.

- - - - - - - -
Sky Community Superuser
Sky Q V2 main & mini, Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by John+Dooley This message was authored by: John+Dooley

Re: Can’t open my app

Not helped - is it something sky can fix or is my phone not going to work?  

I have an iPad I can try it on but it's a bit poor to find first hand that iOS app is buggy

This message was authored by JohnDooley This message was authored by: JohnDooley

Re: Can’t open my app

The fix was to request Sky resend my ID registration email as my original sky id would not work

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