Can’t open my app

[Dannyoflynn08]

Can't get on my sky protect app

[Laing1]

---

@Dannyoflynn08 wrote:

Can't get on my sky protect app

---

@Dannyoflynn08 whats happening when you try do you get any messages

[TimmyBGood]

@Dannyoflynn08 

Just for information, Sky says:

Once you have your Smart Tech Bundle, download our app from the App Store or the Google Play Store.

The minimum required operating system for the app to work are:

• IOS: 15
• Android: 9

We do not currently support Huawei mobile devices.

[John+Dooley]

 I can login to my sky account fine but the sky protect app gives a 401 error on first use.  Anyone else get that?

[lettice]

---

@John+Dooley wrote:

 I can login to my sky account fine but the sky protect app gives a 401 error on first use.  Anyone else get that?

---

Would suggest if you have not tried already logging out.

Reboot the device you are running the app on and try again.

[John+Dooley]

Not helped - is it something sky can fix or is my phone not going to work?  

I have an iPad I can try it on but it's a bit poor to find first hand that iOS app is buggy

[JohnDooley]

The fix was to request Sky resend my ID registration email as my original sky id would not work