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Discussion topic: Can’t log in to protect app.

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This message was authored by Kier2 This message was authored by: Kier2

Can’t log in to protect app.

IMG_6381.png

 hi all, 

can't log in to the app at th moment, keep getting this error message. Before this the doorbell stopped recording clips. 
any help is appreciated 🤷‍♂️

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This message was authored by lettice This message was authored by: lettice

Re: Can’t log in to protect app.

Posted by a Superuser, not a Sky employee. Find out more

As others have mentioned on here around login problems.

 

I am having similar random login problems with the app, the last few days since the Android update.

 

I have reported in our closed forum, for any help from Sky to pass onto the Sky Protect app team.

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by Pippa83 This message was authored by: Pippa83

Re: Can’t log in to protect app.

Same here

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This message was authored by lettice This message was authored by: lettice

Re: Can’t log in to protect app.

Posted by a Superuser, not a Sky employee. Find out more

@Pippa83 
Have you made sure the Sly protect app has been updated to the latest level.
If so, would suggest a reboot of your phone and try again.

The previous login problems has been addressed so should be working for most customers.
If yours is still having problems would suggest contacting Sky using the call contact details in this article; using the 'I still need help' button.

Sky Protect Smart Home Insurance | Sky Help | Sky.com

 

 

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by Pippa83 This message was authored by: Pippa83

Re: Can’t log in to protect app.

Thank you @lettice. I'm using the latest version of Sky Protect for Apple iPhone.

 

Sky Protect version 1.15.0

Apple iPhone 14 version 

iOS 17.1.2

 

Still experiencing the same issue today. Thanks again for trying to help.

This message was authored by Pete42rat This message was authored by: Pete42rat

Re: Can’t log in to protect app.

Hi have issues logging in to sky protect app. I keep getting the same error message others have had. I was wondering if anyone managed to sort the problem and log in. Any help appreciated. Thanks 

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