I have the same issue here, I've tried a few times on different sensors but I can't get them to connect at all. I also tried turning off 5GHz on the BT hub but that didn't make a difference.
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Try the live chat from Sky within the app and they should be able to help you.
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After a few attempts I have managed to get things working. I'm not 100% sure what I did though! Lots of unplugging of the camera and sensor module, a few restarts of the app and I also found that I had a "stuck" firmware update on the front door camera which eventually cleared itself.
The chat link just takes you to the (unhelpful) FAQ's, unless I'm missing something.
The Sky protect app provides live chat with Sky support.
Maybe, at times it's off and defaults to the FAQs. Try again later, maybe?
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks (former Sky Q and Sky+ customer). Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester. My good journey to Sky Stream from Sky Q. Click here to read
