Blue circle when logging into the Sky Protect App

[Highlinder]

Trying to view the video doorbell or even the indoor camera seeing a blue circle like it is trying to load the app.

I have re-booted the app with no effect.

I have tried to log out of the app, this does not complete.

I have disconnected the chime and let it re-connect to my network.

I have checked an additional users app and it also has the same blue circle.

Is anyone else seeing the same things happening on their Sky protect app?

[Stottie]

Same here. It seems to be slowly recovering now.

[lettice]

Was just about to post same.

Mine app was doing this earlier.

It's recovered now.

Did not do anything apart from keep trying the app.

[dlc79]

I've had this for two weeks now and have tired everything u have. Sky have.been an abasoulte joke with there help. Thinking of just cancelling as it getting really annoying 

[Highlinder · Accepted solution]

@letticeIt is now just showing the doorbell offline to me all of the time. I think need to take it down and try the switch off and back on to see if that works.

Had just taken it off the mount on the front door and it decided to come back to life, that is after over 3 hours being offline. The indoor cam  is now working again as that was just showing a black screen and not even showing. But that is tech for you sometimes.

[Stottie]

Well actually it doesn't appear to be logging any events now for me. Not getting notifications for the doorbell, and not getting any events for any of the sensors.

[dlc79]

I get no notifications nothing won't let me log in no matter what u try 

[Highlinder]

@dlc79  Are you still having issues this morning trying to get into the app?

[dlc79]

Yeah still not working just rhe blue circle again. 

[dlc79]

Has anyone be able to get logged in I. I'm sick of emailing sky and getting nowhere. Can't log in, no notifications nothing . No point having a ring door bell if u can't use it . Two weeks now 

[lettice]

@dlc79 

Sounds from your timing, you had a login problems before some of us did, so could be more of another issue for you.

Would suggest if you cannot log into the app and use the help or email from there to call Sky using either the Get in touch link or the I need help option at the bottom of this help page;

https://www.sky.com/help/home/sky-protect/sky-protect-smrt-hm-insurance/articles/protect-smart-home-...