0

Discussion topic: Additional Users unable to view live feeds on Sky Protect Video doorbell camera

Reply
Avatar for Midtin3
Level 1 icon
What's this?
This message was authored by: Midtin3

Message posted on ‎16 Jan 2024 10:18 AM

Additional Users unable to view live feeds on Sky Protect Video doorbell camera

Morning. My additional users are unable to view live feeds off the door bell camera. And also unable to view indoor camera view. We have tried everything but still no solution. 

Does anyone have an idea what to do pls? I have deleted and readded them but still no joy. 

Report post
Post 1 of 6
1,105 Views
0 Likes
Reply
Reply

All Replies

Avatar for lettice
Level 16 icon
What's this?
Superuser
This message was authored by: lettice

Message posted on ‎16 Jan 2024 10:32 AM

Re: Additional Users unable to view live feeds on Sky Protect Video doorbell camera

Posted by a Superuser, not a Sky employee. Find out more

Not seen any problems with secondary users.

Would suggest getting them to sign out of the Sky Protect app.

Reboot their device.

Start the Sky Protect app and sign in.

 

If that does not work, would suggest sending an email to the Sky Protect team via the Support email listed in the app.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Report post
Post 2 of 6
1,100 Views
0 Likes
Reply
Avatar for Midtin3
Level 1 icon
What's this?
Topic Author
This message was authored by: Midtin3

Message posted on ‎16 Jan 2024 10:37 AM

Re: Additional Users unable to view live feeds on Sky Protect Video doorbell camera

Thanks. They already did this. Signed out and signed back in. But made no difference. 

Report post
Post 3 of 6
1,094 Views
0 Likes
Reply
Avatar for Laing1
Level 16 icon
What's this?
Superuser
This message was authored by: Laing1

Message posted on ‎16 Jan 2024 04:23 PM

Re: Additional Users unable to view live feeds on Sky Protect Video doorbell camera

Posted by a Superuser, not a Sky employee. Find out more
@Midtin3 wrote:

Thanks. They already did this. Signed out and signed back in. But made no difference. 

@Midtin3 not much help but my additional users can still access the bell camera and the indoor camera i'd follow @lettice advice


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Report post
Post 4 of 6
1,072 Views
Reply
Avatar for Midtin3
Level 1 icon
What's this?
Topic Author
This message was authored by: Midtin3

Message posted on ‎16 Jan 2024 05:25 PM

Re: Additional Users unable to view live feeds on Sky Protect Video doorbell camera

Thank you 

Report post
Post 5 of 6
1,066 Views
0 Likes
Reply
Avatar for Midtin3
Level 1 icon
What's this?
Topic Author
This message was authored by: Midtin3

Message posted on ‎16 Jan 2024 05:26 PM

Re: Additional Users unable to view live feeds on Sky Protect Video doorbell camera

I contacted Sky but they were unable to explain what is wrong. So it's been escalated. 

Report post
Post 6 of 6
1,065 Views
Reply
Reply