Sky protect app expiring but new app says will not work with my mobile

[C_A]

Maybe it is a time and device update delay. Its just very frustrating! Jope you get **bleep**ed sokn.

[C_A]

Should read sorted soon.

[out4zero]

All working fine now

[Highlinder]

I still have an open ticket with Sky since Monday to fix out this issue with being unable to log in to the app after the update.

[Sue20261]

Silly question are you using the correct app. It has the sky word at top and the house outlibe underneath 

[Highlinder]

@Sue20261  Yes that is the one I am using, below is what I see. I am one of the beta testers for the tech, so I should not see this.

[Sue20261]

No I only got the denial alert when I tried to download the sky app itself.  Sorry I cant be any more help.

Just keep emailing them abd if they email to say they are just checking in then remind them that you are awaiting a response.

[Kieran3331]

still having issues on 8th may

[Joanne+Holland]

Still unable to access the app

[lettice]

@Joanne+Holland 

@Kieran3331 

If you are still having issues signing into the app, you will need to contact the Sky Smart home team.

You can use the 'No I still need help button' at the  bottom of this Sky help article, for some contact details.

https://www.sky.com/help/sky-smart-home-nav/sky-smart-home-app-support/sky-smart-home-app-support-si...

Or email the app support team, using the email shown on the Sky Smart Home app on the apps Google Play and Apple Store page.

[Joanne+Holland]

We have been on the phone to sky protect for 30mins trying to sort this and have only been able to get one phone to work the app. Please can someone contact me to sort this out. This isn't acceptable 

[Highlinder]

@Joanne+Holland  Did you have the  app before the upgrade or is this the first time of trying to install the app on to the device?

[Joanne+Holland]

We have removed the app and reinstalled a few times. When opening the app it wont go to the log in screen just a box saying unable to log in and to contact sky ect.

[Highlinder]

@Joanne+Holland  Is this the main user or a secondary user that this device belongs to?

[Joanne+Holland]

App wont let me get to point where I can log in/put my details in