why sky conduct two instalments in one month.

[ali35raza]

hi! hope you're well. Please give me back my money which you did taken two instalment in this month. my One month instalment is £56.66 you Conduct £113.32 it's not well for me

[Daniel0210]

@ali35raza 

Have you made a manual payment whilst having a continuous payment method set up? 

[caesarome]

@ali35raza 

Are you a new customer to Sky Mobile ?

[ali35raza]

i did just change payment date

[caesarome]

@ali35raza 

Then that could be the reason, what does your next two bills show that you will be paying ?

[ali35raza]

yes I'm customer of sky

[ali35raza]

not showing  as a paid

[caesarome]

It is difficult for us customers for sure to say why this has happened as it could be because you are new to Sky Mobile as you are billed twice in your first month or it could be because you have changed your date which can have a similar effect but as your future bills show that you will be paying £56.66 then I suspect that what has happened might be correct.

You could always call Sky on the free 150 (just that) number when the lines open at 7am if you want.

[ali35raza]

First, I'm not new customer of sky. secondly ,

i did change my payment date of paid my previous bill. and this month they conduct two instalment in this month.  you can check my all previous bills.

[Daniel0210]

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@ali35raza wrote:

you can check my all previous bills.

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@ali35raza 

That isn't possible. We are customers on here trying to help other customers. You aren’t talking to Sky Customer Services.