upgrade iphone 12 to a new contract

[MigueDuran]

I obtained an iphone 12 last year, without sim, Ibelieve we should have returned it, however my stepdaughted wanted to keep it, today a year after my stepdaughter is saying that the phone is turning off by itself, so it needs either repairing or upgrading to a new phone contract, therefore, I have tried to do a my swap in the app but is teling me to call a number but for some reason your AI answered an doesnt put me in contact with a customer service representative. 

Please help, so we can sort the iphohe 12, to either replace it with a new contract or send it back to repair. 

Thanks 

Miguel Duran

[63johnw]

Hi @MigueDuran  look here for how to organise sending your phone for repair, sky won't just send a replacement, any upgrade now would include a substantial early upgrade charge. 

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs