unused data did not transfer to my piggy bank.

[Lynne22]

My mobile data has reset for the month but the unused data did not transfer to my piggy bank. I have 2 sim cards with a balance of around 39gb on each.before the reset. Thus has just vanished and the sim balances are now down to my contract. Where has the data gone?

[caesarome]

It can sometimes take a little while for the data to update, certainly more than a few hours if your billing date is today so if the data hasn't appeared by tomorrow then call Sky on 150 so they can look into it for you.

[Lynne22 · Accepted solution]

Thanks for the response, I was obviously jumping the gun.

This is the first month for rolling data over as I was previously with o2 so wasn't sure of the time frame. 

No panic now.....I checked later in the day and the data was in my piggybank.

Thanks again for the help.