unable to use my mobile

[babylon3012]

I am unable to unlock my mobile to use

[babylon3012]

YOURSELVES HAVE NOT BEEN HELPFUL AT ALL!!

[Daniel0210]

@babylon3012 
If you’re not already aware this is a customer helps customer forum and you aren’t shouting at Sky Customer Services on here.

All mobiles supplied by Sky come unlocked to any network so how is yours locked?

[63johnw]

Hi @babylon3012 not sure how much help you were expecting at 11-11:30 at night on a customer helps customer forum. Have you forgotten your pin ? 

[babylon3012]

I spoke with Sky mobile earlier transferred to different departments as the mobile was not accepting the password entered in correctly! This is the third mobile that you have provided. Now what do I do as I desperately need the mobile up and running

[babylon3012]

no further response given.

[babylon3012]

I urgently need assistance,as I need a mobile working!

[63johnw]

Hi @babylon3012  in case you aren't aware this isn't sky CS, it's a forum of customers helping customers and responses aren't instant. 

It sounds as if the WiFi code is being input incorrectly as it's unlikely 3 phones have the same fault. 

[babylon3012]

UNABLE TO USE MOBILE WITHOUT WIFI URGENTLY NEED TO USE MY MOBILE

[caesarome]

@babylon3012 

Please don't shout.

Has your mobile been working up to now, if it has does anything appear here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

[babylon3012]

NOT ACCEPTING THE BOX PASSWORD TO SHOW THAT I HAVE WIFI 

[babylon3012]

no help from Community, no wifi connection to the new mobile.

[babylon3012]

yes, I have typed in my password correctly numerous times!!

I NEED ASSISTANCE FROM SKY!!!!

[PandJ2020]

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@babylon3012 wrote:

no help from Community

---

Without detail on what you're trying to do, any error messages etc. then the crystal ball is on the blink...

You haven't even told us the make/model of phone...

[babylon3012]

IT IS: SAMSUNG GALAXY A16 MOBILE