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Discussion topic: unable to switch phone on or off

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This message was authored by: StanleyDavis

Message posted on ‎24 Jul 2025 10:44 AM

unable to switch phone on or off

the phone dropped and now connot be switche on or off

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎24 Jul 2025 10:47 AM

Re: unable to switch phone on or off

Posted by a Superuser, not a Sky employee. Find out more
@StanleyDavis wrote:

the phone dropped and now connot be switche on or off

@StanleyDavis 

Do you mean the phone was physically dropped and is now damaged / not working? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: StanleyDavis

Message posted on ‎24 Jul 2025 10:53 AM

Re: unable to switch phone on or off

Thanks Daniel.

Yes, it was dropped, not from a great height

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This message was authored by: Daniel0210

Message posted on ‎24 Jul 2025 10:59 AM

Re: unable to switch phone on or off

Posted by a Superuser, not a Sky employee. Find out more

@StanleyDavis 

See this link regarding repairs

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

 

If it's an iPhone perhaps see if you have a nearby Apple Store you can take it to. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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